Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hetalkuamr Bhavsar

Clifton,NJ

Summary

Accomplished Operations and Retail Manager with a proven track record at Hitkari Inc and Nyalkaran Inc, enhancing operational efficiency and customer satisfaction. Expert in supply chain management and conflict resolution, I've led teams to exceed performance goals through strategic planning and business process optimization. Achieved significant improvements in inventory management and client relations, demonstrating a strong analytical and leadership skill set. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

17
17
years of professional experience

Work History

Manager of Operations

Hitkari Inc
Bronx , NY
06.2010 - 12.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Ensured compliance with industry regulations and maintained high standards of operational excellence.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Built strong operational teams to meet process and production demands.
  • Presented performance and productivity reports to supervisors.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Planned delivery routing, team workflows, and promotional initiatives.

Retail Manager

Nyalkaran Inc
Bronx, NY
07.2007 - 05.2010
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Implemented strategies to achieve sales targets and increase store profitability.
  • Implemented loss prevention strategies to minimize shrinkage and theft.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Formed and sustained strategic relationships with clients.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Oversaw inventory management, including ordering, receiving, and stock optimization.
  • Negotiated with suppliers to secure advantageous terms and pricing.
  • Optimized supply chain processes to ensure timely delivery of products.
  • Performed regular price checks on competitor stores in order to remain competitive.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Created weekly schedules for store employees according to labor laws and budget constraints.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Bachelor of Science - Computer And Information Systems

Bhartiya Vidya Bhavan
Mumbai
06-1990

Skills

  • Performance monitoring
  • Supply chain management
  • Space allocation
  • Public speaking
  • Project management
  • Conflict resolution
  • Documentation and reporting
  • Analytical thinking
  • Task delegation
  • Problem-solving
  • Logistics management
  • Policy implementation
  • Employee training
  • Business process optimization
  • Customer service
  • Strategic planning

Languages

English
Professional
Gujarati
Professional
Hindi
Professional
Spanish
Elementary

Timeline

Manager of Operations

Hitkari Inc
06.2010 - 12.2024

Retail Manager

Nyalkaran Inc
07.2007 - 05.2010

Bachelor of Science - Computer And Information Systems

Bhartiya Vidya Bhavan
Hetalkuamr Bhavsar