Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hethr Griego

Location/Operations Manager
Rio Rancho,NM

Summary

Forward-Thinking Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

22
22
years of professional experience
2
2
Certifications

Work History

LOCATION MANAGER /LOGISTICS MANAGER

DIAKON LOGISTICS AND CHAIN
Rio Rancho, New Mexico
02.2021 - Current
  • Manage daily responsibilities of Last Mile Delivery contract carrier teams
  • Vender Management
  • Routing daily routes within Dispatch Track
  • Dispatching delivery teams through multiple stops
  • Ensure performance of customer contract requirements at service levels that exceed customer's standards and metrics
  • Recruit and maintain a roster of high performing independent contractor carrier delivery teams
  • Daily and weekly collection of operational data and performance report completion
  • P&L responsibility, including annual budgeting and monthly variance analysis.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Built strong team through proactive recruitment and hiring strategies.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Anticipated, resolved and prevented operating difficulties through successful policies.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Collaborated with manufacturing and supply chain management.
  • Managed scheduling and task delegation for member warehouse team.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Organized records of vehicles, schedules and completed orders.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

LOCATION MANAGER / TOP HAT LOGISTICAL SOLUTIONS

Hethr
Rio Rancho, NM
04.2019 - 02.2021
  • Develop highly motivated workforce and teamwork-based culture
  • Vender Management
  • Train and cross train employees and conduct annual performance reviews
  • Maintain safe, healthy, and fair work environment
  • Manage daily responsibilities of Last Mile Delivery contract carrier teams
  • Routing daily routes within the Dispatch Track for each delivery team
  • Dispatching in home delivery teams through multiple stops
  • Completing weekly billing + claims forms and submitting through NetSuite
  • P+L Budgeting responsibility
  • Daily and weekly collection of operational data and performance report assessments
  • Maintain a roster of high performing independent contract carrier delivery teams
  • Daily stand up chats with teams before load out
  • Daily supervision of load out to ensure product quality assurance is being conducted
  • Local ride behind routes to ensure satisfaction of customers by carrier teams
  • Ensuring daily truck inspections + safety measures are met
  • Build relationships and establish effective communication with customers, clients and staff to ensure continued and expanding operating improvements
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Built strong team through proactive recruitment and hiring strategies.
  • Organized records of vehicles, schedules and completed orders.
  • Conducted inventory audit accuracy following company procedures.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Directed activities of staff performing repairs and maintenance of equipment, vehicles, and facilities.

REAL ESTATE AGENT/ PROPERY MANAGER

Keller Williams
Rio Rancho, NM
04.2010 - 08.2017
  • Woking, directly with loan-closing officers, inspectors, contractors, and appraisers
  • Providing exceptional consideration to detail, and exceptional customer service
  • Holding trust of all clients when having open houses
  • Worked independently with no supervision
  • Make and meet all new customer goal
  • Make and meet sales goals
  • Maintain high ethical standards
  • Managed properties for owners, multi- Family units screened future tenants
  • Transactions, inspected home's condition, scheduled all maintenance
  • Handled all concerns / complaints occasionally enforced evictions
  • Worked closely with Venders to ensure proper work being completed
  • Vendor Management
  • Any and all duties of property management
  • Sold high volume of properties in short time frames to exceed quotas and maximize business revenue.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Reviewed market research data and changed sales plans accordingly.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
  • Presented purchase offers to sellers for consideration.

CO-OWNER / SAFTY DIRECTOR

SHARPER IMAGE PAINTING
Rio Rancho, NM
08.2010 - 01.2016
  • Office and field management
  • Human Resource duties, Weekly payroll,accounts receivable/payable
  • Vender Management
  • Inventory control/ loss prevention
  • Create and maintain excellent relationships with home builders/contractors
  • Find and bid out future work
  • Report all projects, commercial/residential
  • Document and photograph all O.S.H.A infractions
  • Use takeoffs by way of ordering material for every project
  • Increased company revenue through aggressive new market strategies.
  • Oversaw large-scale staff recruitment and development initiatives to keep the workforce skilled and effective.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.

MERCHANDISER

ACOSTA / HALLMARK / ADVANTAGE / CCMI
Albuquerque, NM
10.2013 - 01.2014
  • Merchandise in various stores such as Walmart, Walgreens/CVS, grocery/convenient stores, Complete and report weekly work according to deadline
  • Company trainer for new hires
  • Product displays according to plan-o-gram and schematics
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Tracked and recapped key item performance.
  • Established strong vendor relationships to maintain and support business.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Anticipated consumer buying patterns to create, purchase and inventory plan.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Worked with managers and advertising directors to optimize promotions.
  • Inspected merchandise for quality and arranged proper display location on the floor.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Verified products appeared at all correct locations in proper quantities.

GENERAL MANAGER

GENERAL MANAGR CANYON LODGE HOTEL, FAMILY OWNED HOTEL IN SELIGMAN
Albuquerque, NM, AZ
01.2004 - 01.2010
  • MOTEL 6
  • Oversees, directs and manages day to day hotel operations
  • Coordinates, directs and manages En hotel staff and departments
  • Ensure that grounds, and property are maintained at the highest standard of excellence
  • Demonstrates and promotes 100% committed med to providing the best guest experience
  • Manage all maintenance teams
  • Works closely with venders / Vender management
  • Manages labor standards and property level expenses
  • Establish revenue strategies
  • Monitors collection of in-house guests balances and direct bill receivables by vendors
  • Participates and monitors monthly inventory of supplies and equipment
  • Maintains relationships with companies to increase visibility within the local market
  • Ensures all guest related issues are resolved
  • Recruit qualified applicants, train all staff in accordance with company standards
  • Assign, train and mentor staff to carry out exceptional guest experience
  • Conducts regular staff meetings
  • Performs duties in all aspects of hotel operations whenever needed
  • Actively reviews and monitors Social Media to ensure timely responses to postings, Oversee day to day operations
  • Supervises and manage all employees
  • Ensure the highest level of hospitality and services are provided
  • Manage Human Resource duties; attract, retain and motivate employees
  • Implement systems that optimize productivity
  • Maintain visually appealing and effective cleaning of the entire home
  • Provide the highest degree of hospitality with Airbnb / Vacation Rentals
  • Provides exceptional customer service
  • Answer all customer questions and address/ resolve problems or complaints
  • Handle multiple responsibilities simultaneously
  • Revenue management; developing a strategy to maximize revenue
  • Sales and marketing
  • Budget creation and execution
  • Maintain inventory control/ loss prevention
  • Create and supervise all work orders to be preformed by maintenance, Managed day to day operations hotel operations and functions tourist season
  • Worked front desk and housekeeping
  • Supervised meal service to ensure compliance to all sanitation regulations
  • Inspected guest rooms, common areas and grounds to ensure cleanliness
  • Scheduled preventative maintenance for the facility as per quality standard
  • Oversaw operations of the family gift shop
  • Raise customer service standards and exceed guest expectations
  • Provide the highest degree of hospitality and service
  • Welcome and acknowledge all guests
  • Serve as a role model
  • Regular inspections of rooms and property
  • Handle complaints, settle disputes

Education

Hospitality -

Cornell School Hotel Administration
O

Diploma -

La Cueva High School
Albuquerque, NM

Certifacate - Project Management

SSGI
12.2021 - Current

Real Estate License -

Kaplan

Skills

    Operations oversight

Process improvements

Staff Management

Customer-focused

Analytical and Critical Thinking

Certification

LeanSix Sigma Green Belt

Timeline

Certifacate - Project Management

SSGI
12.2021 - Current

LOCATION MANAGER /LOGISTICS MANAGER

DIAKON LOGISTICS AND CHAIN
02.2021 - Current

LOCATION MANAGER / TOP HAT LOGISTICAL SOLUTIONS

Hethr
04.2019 - 02.2021

MERCHANDISER

ACOSTA / HALLMARK / ADVANTAGE / CCMI
10.2013 - 01.2014

CO-OWNER / SAFTY DIRECTOR

SHARPER IMAGE PAINTING
08.2010 - 01.2016

REAL ESTATE AGENT/ PROPERY MANAGER

Keller Williams
04.2010 - 08.2017

GENERAL MANAGER

GENERAL MANAGR CANYON LODGE HOTEL, FAMILY OWNED HOTEL IN SELIGMAN
01.2004 - 01.2010

Hospitality -

Cornell School Hotel Administration

Diploma -

La Cueva High School

Real Estate License -

Kaplan
Hethr GriegoLocation/Operations Manager