Heti Taryati

Jewelry company - e-commerce site

• Manage procurement and custom orders for jewelry and pre-owned Rolex watches
• Coordinate with vendors on pricing, availability and timelines
• Collect invoices and process vendor payment accurately
• Support e-commerce order fulfillment and inventory tracking
• Perform pick-up and drop-off of merchandise and documents as needed

• Establishes or maintains a business relationship with new or existing brokers.
• Troubleshoots all the administrative and specialized issues from brokers and clients.
• Maintain relationship with do visit and meeting regularly, product updates and making special progams such as broker event gathering and premium contest among brokers.
• Responsible to achieve new business premium target and maintain renewal premium.

• Develop and ensure the effectiveness of service strategies in questions/complaints/requests of individual and group customers in order to maximize service to the customer.
• Create a program and annual work plan for individuals and groups of the Customer Service Unit.
• Plan, control, coordinate, and be responsible for the activities in the Customer Service Department.

·Handle questions, complaints and requests from customers pre paid ( Kartu Simpati / Kartu As ) and post paid ( Kartu Halo ) through a 24-hour phone services

• As the representative head office in providing services to customers in branch office Bandung
• Handle the administrative process for new business proposals and policies
• Conduct preliminary selection for underwriting process, for non-medical case
• Responsible for the continued achievement of the target premium collection