Hettie Thompson
Management Analyst
Elgin,TX
Summary
Management Analyst professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Management Analyst IV
Texas Department of Transportation
06.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Facilitated workshops and training sessions to enhance employees understanding of new methodologies and techniques for new processes.
- Evaluated current processes to develop improvement plans.
- Authored new Standard Operating Procedures (SOPs) and updated existing documentation, streamlining processes and ensuring alignment with best practices and legal requirements
- Developed and analyzed user feedback via Survey Monkey
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Contract Specialist V
Texas Department of Transportation
10.2019 - 06.2023
- Mitigated legal risks by conducting thorough reviews of contractual agreements before finalizing negotiations.
- Served as the primary point of contact for internal stakeholders across the State effectively resolving contract-related issues and inquiries.
- Maintained comprehensive and organized records for all contract correspondence and documentation, ensuring accuracy and compliance for legal and audit purposes.
Transportation Funding Specialist V
TxDOT
09.2012 - 10.2019
- Managed contract lifecycle for right-of-way projects: initiation, payment, monitoring, audit, and closeout.
- Coordinated project authorization and federal fund requests; ensured construction readiness ("ready to let").
- Maintained accurate records of all funding activities, ensuring compliance with federal and state requirements and regulations.
- Monitored team compliance with all federal/state laws; measured and reported program performance.
- Authored and revised Standard Operating Procedures (SOPs) to provide staff with written documentation to perform daily tasks.
- Directed the daily activities of a 7-person team, maintaining performance standards and efficiency.
Education
Bachelor of Arts - Business Administration
Huston-Tillotson University
Austin, TX 05.2001 -
Associate of Applied Science - Paralegal Studies
Austin Community College
Austin, Texas, TX 05.2001 -
Skills
Efficiency enhancement
Customer relationship development
Policy evaluation
Data-driven business analysis
Formulating comprehensive project plans
Problem-solving
Proactive self-starter
Problem-solving abilities
Cross-functional teamwork
Web-based reporting tools
Technical writing
Business metrics reporting
Accomplishments
- Designed and launched the Advance Funding Agreements Workgroup project, resulting in process improvement and system upgrades.
- Used web form in DocuSign to develop milestone tracker for advance funding agreements at Texas Department of Transportation, Contract Services Division.
Certification
Certified Texas Contract Manager
Timeline
Management Analyst IV
Texas Department of Transportation
06.2023 - Current
Contract Specialist V
Texas Department of Transportation
10.2019 - 06.2023
Transportation Funding Specialist V
TxDOT
09.2012 - 10.2019
Bachelor of Arts - Business Administration
Huston-Tillotson University
05.2001 -
Associate of Applied Science - Paralegal Studies
Austin Community College
05.2001 -