Heureuse Belizaire
Miami,FL
Summary
Dynamic and results-oriented professional with a proven track record at Universal Services of America, adept in customer service and critical thinking. Excelled in high-stress situations, enhancing security measures and reducing incident response times. Skilled in both team collaboration and independent decision-making, consistently prioritizing safety and efficiency.
Overview
15
15
years of professional experience
Work History
Prep-Cooked
Ola Sanctuary
South Beach Fl
11.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Security Officer
Universal Services of America
Doral, FL
10.2011 - 11.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Clerk
Wind Dixie
Aventura, FL
09.2009 - 08.2011
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Facilitated staff training sessions on new software, enhancing overall productivity.
Education
High School Diploma - Business
North Miami Senior High School/Night School
North Miami, FL08.2008
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Flexible and adaptable
- Attention to detail
- Time management
- Multitasking Abilities
- Multitasking
- Dependable and responsible
- Computer skills
- Critical thinking
- Excellent communication
- Active listening
- Calm under pressure
- Organizational skills
- Problem resolution
- Decision-making
- Organization and time management
- Verbal communication
Languages
Haitian Creole
Full Professional
Timeline
Prep-Cooked
Ola Sanctuary
11.2013 - Current
Security Officer
Universal Services of America
10.2011 - 11.2012
Clerk
Wind Dixie
09.2009 - 08.2011
High School Diploma - Business
North Miami Senior High School/Night School