Hevany Barbosa

Led a 40-member team, developed operational policies for enhanced efficiency, and resolved customer complaints promptly. Conducted weekly meetings, performed monthly inventory checks, and ensured compliance with safety regulations. Created budgets, devised strategies for improved customer service, and responded to customer inquiries.

Managed daily cleaning operations with a staff of up to 15 cleaners, ensuring safety compliance and conducting regular inspections. Monitored inventory levels, assisted in training new employees, and maintained adherence to health and sanitation regulations. Provided guidance, collaborated on special events, and developed procedures for maintaining cleanliness in public spaces.

Collaborated with management teams on facility projects, analyzed survey data for service quality improvement, and scheduled routine deep cleans. Assisted during emergencies and ensured compliance with waste disposal laws. Supervised housekeeping personnel, verified completed rooms, and managed incoming supplies.

Prepared work schedules, shift reports, and documentation for housekeeping needs. Developed training programs, recruited and supervised staff, and conducted property inspections to meet safety standards. Maintained accurate records of rental transactions, resolved guest complaints, and coordinated with contractors for maintenance services.

Provided exceptional customer service to guests, ensured compliance with vacation rental regulations, and organized monthly income reports. Negotiated contracts with vendors, implemented inventory tracking systems, and handled customer inquiries via telephone. Updated rental agreement files, collected payments, and prepared detailed budgets and financial reports.

Supervised annual adjustments, managed day-to-day activities involving tenants and property management, and assisted owners with real estate documents and loan agreements.

• Co-responsible to develop a new sales strategy with a key client, resulting in a 40% growth; Co-responsible for a product portfolio upgrade in a core client; Product promotion; Customers conversion; Negotiation with business partners; Main Responsibilities: Forecasting, Cost Accounting, Financial Closing, Third Parties Expenses Control, Internal Controls, Taxes, Inventory Management and Journal Entries.

• Oversaw all key operational aspects, including strategy development, financial management, staffing, training, and policy development
• Championed marketing and business development strategies to secure new auto insurance sales
• After Sales commercial management, strategic plan and integrated solutions for clients and distributors in Brazil
• Achievement of after sales strategic goals
• Market search, data and information analysis
• Establishment and development sales network
• Expanded client base from 800 to over 20,000 clients annually within a 10-year span
• Conducted market and industry research to identify prospective new business opportunities
• Address and resolved operational-related issues/problems
• Monitoring KPI's and financial analysis of the economic groups and solutions of correction
• Preparation and follow-up strategic planning network
• Ensured compliance with all company policies and procedures
• Forged partnerships with large organizations such as Samsung and the Chevrolet Dealers Association in Brazil
• Interface between general distributors and Clients and final product
• Received multiple performance and sales-based awards from numerous companies
• Responding for the account’s P&L management and control, financial management, payments flow and indicators of sales, volume, pricing, profitability, supply, products mix, among others.

• Commercial activities of aftermarket and integrated solutions for customers and distributors in Brazil
• Coordination of special projects for clients of trucks and buses
• Negotiations with customers, team coordination, tender participations and search for integrated solutions
• After Sales commercial management
• Prospect new clients.

• Price registration and sales order release
• Creation and monitoring of catalogs and materials for product display
• Availability of products for Comments, events, training and Show Room
• Responsible for the team of IT consultants
• Payments
• Purchase of materials
• Reports and comparisons of products to monitor and computer market
• Sending promotional material
• Control of gifts
• Support in payments of notes in the area
• Operational support for events.