Hever Mendez
Houston
Summary
Responsible Crew Shift Leader at Charleys Philly Cheese Steak with a proven track record in operational management and customer service excellence. Enhanced productivity through effective team building and employee training, while maintaining high inventory control standards. Recognized for resolving customer complaints swiftly, ensuring satisfaction and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Crew Shift Leader
Charleys Philly Cheese Steak
Houston
07.2023 - 05.2025
- Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
- Implemented operational best practices that resulted in increased productivity and profitability.
- Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
- Monitored inventory levels and ordered supplies as needed.
- Supervised employees during shifts to ensure tasks were completed according to standards set by management.
- Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
- Addressed employee concerns quickly and efficiently while maintaining a positive work environment.
Education
Associate of General Studies - General Studies
Southeastern University
Lakeland, FL04-2026
Skills
- Customer service
- Operational management
- Inventory control
- Cash handling
- Employee training
- Team building
- Effective communication
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Crew Shift Leader
Charleys Philly Cheese Steak
07.2023 - 05.2025
Associate of General Studies - General Studies
Southeastern University
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