HEVIN TOWNSEND
Grand Rapids,MI
Summary
As you will see from my resume, I've built my career in a variety of roles and industries. I thrive in an environment where I can build and develop new skills. I am a very fast learner and have customer service skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Front Desk
Country Inn & Suites By Radisson
06.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Home Care Aide
Michigan Department of Health Services
10.2020 - 10.2022
- As a home care aide, I assist individuals who have difficulty performing basic day-to-day activities
- I assist with pill reminders, companionship, and personal care
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Cashier/Sales Associate
Walmart
01.2019 - 02.2021
- As the cashier and sales associate, I floated around the building and assisted customers with finding items and answered any questions they had
- I also worked at the cash register handling payments and receipts
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
McDonald's
03.2017 - 11.2018
- As a customer service representative, I assisted customers in ordering their food and answered any questions or concerns they had
- I also did light cleaning, meal preparing, and cash handling
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
East Lee Campus High School
Wyoming, MI05.2020
Skills
- Critical Thinking Skills
- Strong Organizational Abilities
- Collaborative Problem Solving
- Logical Reasoning
- Effective Communication
- Commitment to Service Quality
- Empathetic Perspective
- Cross-Functional Team Engagement
- Customer Relations
- Effective Problem Resolution
- Quick to Adjust Strategies
- Effective Verbal Communication
Timeline
Front Desk
Country Inn & Suites By Radisson
06.2023 - 02.2025
Home Care Aide
Michigan Department of Health Services
10.2020 - 10.2022
Cashier/Sales Associate
Walmart
01.2019 - 02.2021
Customer Service Representative
McDonald's
03.2017 - 11.2018
High School Diploma -
East Lee Campus High School
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