Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hexan Lugo

Clermont,FL

Summary

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.

Overview

10
10
years of professional experience

Work History

Sales Lead Keyholder

Badcock Home Furniture & More
Winter Garden, FL
11.2014 - 11.2024
  • Conducted regular analysis of sales data to identify potential enhancements for offered products and services.
  • Supervised staff to maintain continuous floor coverage during shifts.
  • Provided exceptional service to guarantee customer satisfaction.
  • Monitored inventory levels for efficient merchandise replenishment.
  • Maintained adherence to company policies governing safety regulations, health codes, and security measures.
  • Executed start and end of day responsibilities such as cash drawer reconciliation and bank deposit preparation.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Greeted customers and provided assistance with product selection.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Assisted customers in locating items within the store or online through use of technology resources.
  • Processed payments using various methods such as credit cards or cash transactions.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Identified trends in customer shopping habits and communicated those findings to management.
  • Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Assisted in general housekeeping to maintain store image.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained records related to sales for store management.

Education

Bachelor of Science - Criminal Justice

St. John's University
Jamaica, NY
06-1995

Skills

  • Team Management
  • Strong leadership
  • Staff Oversight
  • Customer Service Management
  • Team member development
  • Workplace Safety
  • Training and mentoring
  • Front end operations
  • Sales Coaching
  • Customer Service
  • Staff Training and Development

Timeline

Sales Lead Keyholder

Badcock Home Furniture & More
11.2014 - 11.2024

Bachelor of Science - Criminal Justice

St. John's University

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