Hexsandmarie Cosme-Stroff
Gainesville,FL
Summary
Performance-focused with the ability to offer broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Scheduled appointments for patients at Malcom Randall VA Medical Center.
- Mailed patient appointment letters.
- Interviewed patients to verify and update clinical and demographic records.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated communication between medical staff and patients, improving patient satisfaction scores by 15%
- Managed patient intake and documentation process for over 100 patients daily, ensuring data accuracy and timely updates
- Coordinated patient scheduling for over 1,500 appointments monthly ensuring minimal wait times and optimal resource allocation
- Oversaw daily administrative operations including appointment scheduling, insurance verifications, and patient record management
Surgical Coordinator
UF Health Physicians
10.2022 - 01.2024
- Coordinated with facilities to set up surgeries for patients.
- Checked patients in and out and collected payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepare in Epic bed orders and add patients to the correct OR room in the
snap board. - Coordinated with facilities to set up surgeries for more than 4 surgeons.
Financial Counselor
UF Health Physicians
10.2021 - 10.2022
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Documented details regarding contact with patients, providers and other individuals in system.
Surgical Coordinator
UF Health Shands Hospital
11.2020 - 10.2021
- Coordinated with facilities to set up surgeries for patients.
- Checked patients in and out and collected payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepare in Epic bed orders and add patients to the correct OR room in the snap board.
Shared Fin & Scheduling Representative
UF Health Shands Hospital
07.2019 - 11.2020
- Checking in and out patients of their appointments.
- Collecting any copay, co-insurances and any amount due in the patient account.
- Creating new patient charts in Epic.
- Schedule patient follow-up appointments and setting up new appointments. • Schedule radiology appointments such as MRI’s, Ct scans, Arthrogram and
ultrasound including infants. - Help patients set up Mychart and teach them how to navigate through the
mobile application. - Create an outside facility X-ray order in Epic.
- Open X-Ray HARs.
- Working Radiology work queues.
- Making sure patient received new patient paperwork and send them to the
correct waiting area. - Check health benefits and added insurances to their chart.
Billing Customer Service Representative
UF Health Shands Hospital
03.2018 - 07.2019
- Change patient demographics in the charts.
- Verify insurances and submit Claims to insurances.
- Create Disputes for patients
- Take payments over the phone such as: Visa, MasterCard, Amex and Discover.
- Create payment plans for patients and pre-screen them for Financial Assistance
- Program.
- Process Financial Assistance Applications
- Outgoing calls to resolve the denial applications by offering a payment plan or
- For denial patients request documentation to evaluate to see if can be refer for
- Helping patient with their billing disputes.
- Walk-ins
- Working different assign Work queues.
- Answer incoming calls from patients and insurances.
Education
Newberry High School
Newberry, FL06.2009
Skills
- Patient records maintenance
- Data entry proficiency
- Medical terminology
- Medical terminology proficiency
- Patient appointment management
- Patient care coordination
- Patient scheduling
- Healthcare billing
- Patient communication
- Electronic health records management
- HIPAA compliance
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
Surgical Coordinator
UF Health Physicians
10.2022 - 01.2024
Financial Counselor
UF Health Physicians
10.2021 - 10.2022
Surgical Coordinator
UF Health Shands Hospital
11.2020 - 10.2021
Shared Fin & Scheduling Representative
UF Health Shands Hospital
07.2019 - 11.2020
Billing Customer Service Representative
UF Health Shands Hospital
03.2018 - 07.2019
Newberry High School
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