Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Heydee Lacen

Orlando,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Dennys Restaurant
10.2017 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Barback

Applebee's Grill + Bar
08.2012 - 09.2017
  • Restocked ice, condiments and snacks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Waited on up to Number customers at bar and at Number-table bar area.
  • Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.

Education

Diploma -

Cypress Creek High School
Orlando, FL
05.1997

Skills

  • Financial Statements
  • Directing Team Members
  • Product and Service Knowledge
  • Financial Forecasting
  • Cost Management
  • Sales Strategies
  • Managing Operations and Efficiency
  • Greet Guests
  • Customer Service

Languages

Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Dennys Restaurant
10.2017 - Current

Barback

Applebee's Grill + Bar
08.2012 - 09.2017

Diploma -

Cypress Creek High School

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Heydee Lacen