Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HEYDI BERTOT

Miami,FL

Summary

Professional Driver offering over 8 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Efficient costumer services with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.

Overview

16
16
years of professional experience

Work History

Driver

CATHOLIC CHEER SANTISIMA CONCEPCION
CUBA, CUBA
10.2018 - 08.2023
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Transported clients to specified destinations safely and on-time.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Reviewed work orders to perform freight movement and deliveries.
  • Transported riders to designated stops according to pre-determined schedules.
  • Delivered customer orders and collected payments to keep accounts current.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Documented daily mileage, gas and other data.
  • Delivered goods and services to customers on time and in excellent condition.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.

VENDOR/ COSTUMER SERVICES

CORP CIMEX
CUBA
01.2008 - 10.2018
  • Developed and implemented strategies for vendor onboarding, training, and performance management.
  • Maintained accurate records of all vendors and their contracts.
  • Negotiated pricing and terms with existing vendors on behalf of the company.
  • Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
  • Resolved conflicts between vendors and internal stakeholders in a timely manner.
  • Ensured compliance with relevant regulations and laws governing vendor relationships.
  • Created reports summarizing key metrics related to vendor activities.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Collaborated with cross-functional teams to ensure successful execution of vendor projects.
  • Identified opportunities for process improvements within the vendor management program.
  • Monitored vendor performance against contracted service level agreements.
  • Tracked contract renewals, expirations, amendments, and terminations.
  • Facilitated payment processes for approved invoices from vendors.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Education

Associate of Science - Automotive Mechanics

ENRIQUE PAVON
CUBA
07-1993

Skills

  • Equipment Operation
  • Passenger Assistance
  • Vehicle Maintenance
  • Vehicle Inspection

Languages

Spanish
Full Professional
English
Limited

Timeline

Driver

CATHOLIC CHEER SANTISIMA CONCEPCION
10.2018 - 08.2023

VENDOR/ COSTUMER SERVICES

CORP CIMEX
01.2008 - 10.2018

Associate of Science - Automotive Mechanics

ENRIQUE PAVON

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