Heydi Castro
Appleton,WI
Summary
Dedicated and compassionate Dental Assistant with hands-on experience in various dental procedures, including resin composite and Fuji fillings. Skilled in patient care, from greeting and seating patients to monitoring vital signs, ensuring a comfortable and positive experience for everyone. Committed to providing exceptional support to both dental teams and patients, always ready to embrace new challenges with empathy and professionalism. Dynamic and bilingual professional. Passionate about enhancing patients’ oral health and overall well-being through high-quality care and assistance.
Overview
1
1
year of professional experience
Work History
Shift Leader
Panda Express
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Increased sales with introduction of promotional strategies that attracted more customers.
Dental Assistant Student Intern
Partnership Community Health Center
04.2024 - 05.2024
- Performed general chair-side duties for general dentistry and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments
- Supported dentists during dental procedures, ensuring proper instrument sterilization and preparation for a streamlined process.
- Collaborated with the dental team to continuously improve processes, leading to more efficient operations within the office.
- Improved patient comfort by assisting with dental procedures and providing clear explanations of each step.
- Prepared patient x-rays and images for dentist review.
Dental Assistant Student Intern
Dental Associates
09.2024 - 10.2024
- Documented patient dental health information, medical history, and vital signs.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Verified patient insurance eligibility and benefits.
- Assisted with dental x-rays, ensuring accurate diagnostic information was obtained for each patient.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Technical Degree - Dental Assistant
Fox Valley Technical College
Appleton, WI12-2024
Bachelor of Science - Digital Arts And Design
Full Sail University
Winter Park, FL12-2022
High School Diploma -
Appleton North High School
Appleton, WI06-2019
Skills
- Positive Attitude
- Team Leadership
- Customer service focus
- Dental Radiography
- Equipment Sterilization
- Treatment room setup
- Professionalism and Etiquette
- HIPAA Compliance Understanding
- Team Collaboration
- Infection control proficiency
Timeline
Dental Assistant Student Intern
Dental Associates
09.2024 - 10.2024
Dental Assistant Student Intern
Partnership Community Health Center
04.2024 - 05.2024
Shift Leader
Panda Express
11.2023 - Current
Technical Degree - Dental Assistant
Fox Valley Technical College
Bachelor of Science - Digital Arts And Design
Full Sail University
High School Diploma -
Appleton North High School
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