Heydi Hernandez

Seasoned Assistant Director knowledgeable about leading all areas of business operations in technology. Offering 12 years of experience in business operations, process improvement, planning and assessment. Strong leadership and team-building skills. Motivated by opportunities within the IT sector that leverage personal operational and managerial experiences to drive operating rhythms rooted in strategy and vision.

• Addressed unsystematic expenditure practices and overcame unreliable record-keeping via centralizing internal procurement process, formalizing request submissions with built-in approval controls, creating systematic records library and accurate cost tracking, eliminating unapproved purchases, and achieving 100% vetted procurement actions, precise expense reporting, reliable archival data for use in planning and forecasting.
• Safeguarded department from facing permanent budget cuts due to ongoing unreconciled property management audit results. Transitioned department from zero asset accountability to positive and responsible position by addressing inefficiencies, lack of process, and lack of control of inventory practices by establishing internal policy shifts and transforming habits from one of unchecked utilization of inventory to one of responsible restraint achieving reconciliation of assets by 100%.
• Significantly broadened business administration resources by undertaking enhanced responsibilities, standardization of administrative initiatives, centralizing department-wide business protocols, and acquiring qualified talent, achieving oversight of routine and complex business operations that free up organization technical divisions to focus on technology initiatives.
• Regained and maintained integrity of technology department's fiscal accountability year to year via proactively liaising with internal stakeholders, business office, finance office, and vendors. As agent for technology department procurement needs and service contracts, certify alignment with regulation requirements business objectives and address procurement complexities, identify budgeting gaps, and ensure fiscally responsible spending.
• Lead from inception to fruition transformation of front office functions from rudimentary receptionist support to high-performing business professional wing. Increased number of services and quality of services by transitioning staffing from an almost exclusive part-time workforce to 100% full-time workforce.