Heydi Knobel
Houston,TX
Summary
Well-organized and dedicated to applying strong relationship-building and problem-solving skills to accomplish branch goals. Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment. Resourceful Virtual Customer Service Representative known for high productivity and efficient task completion. Possess specialized skills in complaint resolution, customer retention strategies, and multi-channel communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Promotion and Marketing
Lady Polos Pro
Houston, TX
06.2019 - Current
- Developed and executed regional strategies for brand promotion and marketing campaigns.
- Supervised promotion and marketing teams.
- Developed and implemented quality brand promotion and marketing techniques and improved brand awareness according to company expectations.
- Prepared marketing plans that included advertising campaigns and promotions.
- Collaborated with marketing teams to develop promotional campaigns that increased brand awareness in the region.
- Created marketing materials such as flyers, brochures and other promotional items.
- Collaborated with marketing team to develop promotional materials for products and services being offered by company.
- Created marketing plans that included budgeting, branding, positioning, advertising campaigns, public relations initiatives, and promotional activities.
- Collaborated with other departments such as sales and marketing teams on promotional activities.
- Collaborated with marketing team to create promotional materials for programs and services offered.
- Assisted in the development of marketing materials such as brochures, flyers, posters and other promotional items for recruitment purposes.
- Worked closely with marketing team to plan promotional activities aimed at increasing brand awareness among target audiences.
- Collaborated with marketing team to create promotional campaigns for new products and services.
Cleaner
Abm Industries Inc De
Houston, TX
04.2018 - 05.2018
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
Warehouse Assistant
John Hennrys Food Products
Houston, TX
08.2012 - 12.2014
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Operated forklift to move materials around the warehouse safely.
- Used hand pallet truck to transport heavy material within the facility.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Inspected returned merchandise for damages before restocking shelves properly.
- Followed safety guidelines while operating machinery in the facility.
- Organized materials on pallets according to size, weight, and type of item.
- Monitored temperature control systems within the warehouse environment.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Assisted in developing strategies for improving efficiency of daily operations.
- Provided training for new staff members on safe handling procedures.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03-2027
GED -
Ball High School
Galveston, TX04-2008
Skills
- Promotions and Advertising
- Maintenance and repair reporting
- Promotions and marketing strategies
- Recruitment and marketing techniques
- Veterinary standards and procedures
- Brand Promotion
- Marketing and selling
- Business growth and marketing strategies
- Marketing and Fundraising
- Property marketing and promotion
- Event products and services promotion
- Traditional and online marketing
- Supervision and leadership
- Sales and marketing methods
- Marketing and promotion
Timeline
Promotion and Marketing
Lady Polos Pro
06.2019 - Current
Cleaner
Abm Industries Inc De
04.2018 - 05.2018
Warehouse Assistant
John Hennrys Food Products
08.2012 - 12.2014
Bachelor of Science - Business Administration
Colorado Technical University
GED -
Ball High School
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