Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEYDI J. OYUELA

Bronx

Summary

Accomplished and bilingual Program Director with 8 years of experience in the non-profit and shelter sectors. A natural leader, excels at maintaining the well-being and satisfaction of clients while maximizing staff engagement and retention. Known for meticulous attention to detail, focused and consensus-building team player with exceptional records management skills.

Overview

8
8
years of professional experience

Work History

Vice President/Program Director

CAMBA
04.2020 - Current
  • Responsible for the administration of directly operating a contracted NYC shelter facility of 51 families with children to ensure the provision of services in a safe and well-maintained environment
  • Immediately responding to critical incidents and other significant events affecting clients' health and/or safety
  • Oversee program activities and provision of social services to ensure optimal delivery
  • Routinely review and conduct various analyses to measure programs' performance and placements as it relates to goals, targets, and outcomes
  • Hire and manage employees to maximize productivity while training staff on best practices and protocols
  • Provide directions to enhance communication between the agency and NYC Department of Homeless Services and other city agencies
  • Resolve issues and recommend actions based on production and compliance reports
  • Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities
  • Develop department policies and procedures adhering to quality and performance measures
  • Collaborate with department managers to correct and improve services

Program Director

Lafayette Family Residence
02.2018 - 04.2020
  • Oversaw management of shelter program
  • Ensured compliance with NYS Part 900 regulations and expectations set forth by OTDA
  • Supervised Director of Social Services, Director of Security, and all other supporting staff
  • Submitted reports to DHS Program Administrator
  • Responded to corrective action plans from DHS and OTDA
  • Conducted chart reviews in CARES as well as hard copy charts
  • Ensured site was meeting all regulatory compliance
  • Liaised with community leaders groups to build connections, gain support and troubleshoot issues
  • Exceeded program target goals

Case Manager Supervisor

Lafayette Family Residence
11.2017 - 02.2018
  • Supervised Case Managers, Housing Specialist, and Recreation Coordinator.
  • Ensured that staff appropriately identified needs of clients, provided appropriate referrals and ensured staff followed- up with resources.
  • Reviewed ILP and all required case management documentation.
  • Ensured clear, concise and professional interventions consistent with agency and DHS policies and procedures.

Housing Specialist

Phipps Neighborhoods
07.2016 - 11.2017
  • Oversaw a caseload of 34 clients in achieving their goal to permanent housing
  • Accompaniedclients to appointments and apartment interviews
  • Established links with landlords and realtors to identify apartment leads
  • Ensured all client data is in CARES and DHS Home Tracker

Education

Bachelor of Science - Psychology

CUNY School of Professional Studies
New York, NY
12-2024

Associate Degree - Business Management

CUNY - Hostos Community College
2012

Skills

  • Bilingual: Spanish
  • Great Oral & Written Communication
  • Familiarity with DHS Policies & Procedures
  • Extensive experience in Social Services

Timeline

Vice President/Program Director

CAMBA
04.2020 - Current

Program Director

Lafayette Family Residence
02.2018 - 04.2020

Case Manager Supervisor

Lafayette Family Residence
11.2017 - 02.2018

Housing Specialist

Phipps Neighborhoods
07.2016 - 11.2017

Associate Degree - Business Management

CUNY - Hostos Community College

Bachelor of Science - Psychology

CUNY School of Professional Studies
HEYDI J. OYUELA