Heydi Paz
Miami,USA
Summary
Dynamic HR Business Partner with NYAP, leveraging culturally sensitive interpersonal skills and conflict management expertise to drive strategic HR initiatives. Successfully managed full-cycle staffing processes and implemented performance improvement plans, enhancing organizational outcomes and fostering a collaborative workplace culture. Bilingual in English and Spanish, committed to equitable employee experiences.
Overview
17
17
years of professional experience
Work History
HR Business Partner
NYAP
10.2023 - 06.2025
- Company Overview: Office of Refugee Resettlement (ORR), Columbus, OH.
- Aligned all HR initiatives with NYAP’s mission, values, and philosophy to support equitable outcomes, and internal consistency.
- Partnered with the corporate HR team to streamline administrative processes and ensure seamless execution of employee transactions.
- Advocated for a culture of empathy, collaboration, and community connection across all organizational levels.
- Translated business strategies into HR initiatives by leveraging employee insights to drive data-informed decision-making.
- Provided strategic consulting to internal stakeholders to support and enhance organizational outcomes.
- Managed full-cycle staffing processes (internal/external) to align talent with business needs, ensuring compliance with EEOC, and all federal and state employment regulations.
- Ensured consistency and compliance in staffing and selection practices, including applicant tracking, flow logs, and equitable treatment of candidates.
- Conducted complex employee relations investigations and grievance procedures when issues arose at site locations, delivering thorough documentation and actionable reports to leadership.
- Handled complex employee relations matters, including grievance investigations and sensitive separations, with professionalism, fairness, and sound judgment.
- Designed and implemented performance improvement plans (PIPs) with clarity and compassion, balancing accountability with support to foster employee growth and retention.
- Guided and coached managers through challenging performance conversations, enabling constructive dialogue, and improved team outcomes.
- Supported managers with employee development initiatives, including skill-building, performance coaching, and career pathing, to align workforce capabilities with organizational goals.
- Conducted talent reviews, and implemented succession planning to address talent gaps, and build a robust leadership pipeline.
- Developed and implemented employment and labor relations strategies to mitigate external risks and foster a productive team environment.
- Led the creation and delivery of internal communications strategies to strengthen engagement within supported teams.
- Performed additional HR-related duties as needed to support organizational objectives.
HR Coordinator
NYAP
12.2022 - 10.2023
- Conducted comprehensive background checks for all current and new employees.
- Ensured accurate and complete documentation from all applicants.
- Scheduled fingerprinting and drug test screenings for applicants.
- Maintained employee files and background records with precision.
- Created and established new accounts for background check processes.
- Followed up on incomplete background screenings to expedite resolution.
- Contacted agencies and law enforcement to verify accuracy of information.
- Responded to departmental inquiries, providing resolutions or directing to appropriate resources.
Medical Coordinator
NYAP
12.2021 - 10.2022
- Conducted physical assessments for each client upon arrival to ensure comprehensive care.
- Identified and engaged alternative healthcare providers to expand service options.
- Met all medical treatment needs for illnesses and injuries as required.
- Administered and implemented physician orders accurately and promptly.
- Educated staff on proper medication administration and treatment protocols.
- Ensured timely completion of all documentation and record-keeping requirements.
- Collaborated with staff to efficiently schedule and coordinate examinations.
- Prepared Treatment Authorization Requests prior to appointments and follow-up visits.
Case Aide
NYAP
07.2021 - 12.2021
- Coordinated 'Know Your Rights' presentations with legal service providers.
- Assisted case management in creating discharge packets and providing exit orientation.
- Completed inventory and secured personal belongings of youth.
- Conducted closing and quality assurance of physical and electronic records.
- Transcribed and translated correspondence, including emails and letters.
Administrative Assistant
First Service Residential
Miami, USA
01.2008 - 06.2021
- Answered telephone calls professionally and managed emails courteously.
- Updated and coordinated resident information in database monthly.
- Tracked insurance certificate requests from vendors efficiently.
- Managed daily freight elevator reservations for subcontractors, vendors, and residents.
- Coordinated daily unit showings with realtors and onsite staff.
- Assisted with onboarding processes for new hires.
- Processed lease and sale applications accurately.
- Maintained inventory of office supplies and equipment effectively.
Education
Bachelor of Science - business
University of Phoenix
Phoenix, AZ01.2023
HUMAN RESOURCES MANAGEMENT CERTIFICATE -
University of Phoenix
Phoenix, AZ01.2023
Skills
- Interpersonal skills
- Time management
- Conflict resolution
- Team leadership
- Administrative proficiency
- Customer service
- Communication skills
- Bilingual: English and Spanish
- Microsoft Office Suite
- Adobe Acrobat Pro
- Advanced research skills
References
Available Upon Request
Certificates And Licenses
- HIPAA
- Trust Based Relational Intervention (TBRI)
- CPR
- CPI
- Public Notary
Timeline
HR Business Partner
NYAP
10.2023 - 06.2025
HR Coordinator
NYAP
12.2022 - 10.2023
Medical Coordinator
NYAP
12.2021 - 10.2022
Case Aide
NYAP
07.2021 - 12.2021
Administrative Assistant
First Service Residential
01.2008 - 06.2021
Bachelor of Science - business
University of Phoenix
HUMAN RESOURCES MANAGEMENT CERTIFICATE -
University of Phoenix
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