Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heydi Pio

Manville,NJ

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Kohls
10.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Trained newly hired employees on routine tasks and customer service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Bakery Sales Associate

Blue Sheep Bake Shop
10.2022 - 07.2023
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Maintained safe food handling standards at all times.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Contributed to product upsells, leading to around $3,000 in sales day average.
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Associate

Wawa
11.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls to answer questions about products and services
  • Investigated and resolved customer inquiries and complaints quickly
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales

Education

High School Diploma -

Dunellen High School
Dunellen, NJ
06.2023

Skills

  • Safe Handling Standards
  • Billing and Payment Processing
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • Store Policies and Procedures
  • Register Opening and Closing
  • Positive Customer Engagement
  • Refund Processing
  • Reading Comprehension
  • Guest Satisfaction
  • Account Management
  • Calm and Professional Under Pressure
  • Multi-line telephone operation
  • Computer Proficiency
  • Stocking and Receiving

Timeline

Customer Service Associate

Kohls
10.2023 - Current

Bakery Sales Associate

Blue Sheep Bake Shop
10.2022 - 07.2023

Customer Service Associate

Wawa
11.2021 - 04.2022

High School Diploma -

Dunellen High School

Similar Profiles

CREATE PROFILE
Heydi Pio