Heydi Tejeda Maldonado
Arlington,VA
Summary
Dedicated and detail-oriented professional with 7 years of experience in customer service within the hospitality and food service industry. Proven ability to thrive in fast-paced environments, manage multiple tasks with efficiency, and maintain exceptional organizational skills. Fluent in both English and Spanish, adept at communicating effectively with clientele. Experienced in event design and coordination, with a strong track record of meeting client needs and preferences. Served as Vice President for Padres Latinos at Gunston Middle School, contributing to the planning and execution of school events and initiatives. Seeking to leverage expertise in administrative support, event management, and community engagement as an Educational Administrative Assistant at Gunston Middle School.
Overview
7
7
years of professional experience
Work History
Operations Manager
Main Treasury Building
01.2017 - 08.2019
- Responsible for all ordering, inventory control and invoice handling for Vault Café
- Oversaw day-to-day operations for Vault Café and Catered Events
- Managed P&L statements, financial decisions, and employee matters
- Served as Liaison between Department of Treasury Operations Team and Haute Catering
Administrative Manager
Rayburn House Office Building
11.2016 - 12.2017
- Fulfilled Customer Service Manager Role for catered events at House of Representatives and Offsite locations
- Backfilled Operations Manager role at National Education Association, Pentagon Library and Conference Center, Office of the Comptroller of the Currency, and House Members’ Dining Room at the US Capitol
- Responsible for processing new hire paperwork and maintained HR files
- Assisted Staffing Department with scheduling
- Monitored and reported labor overages on daily basis to Operations Team to reduce labor costs.
Operations Manager
Pentagon Library and Conference Center
11.2015 - 10.2016
- Fulfilled Event Designer Role by meeting with clients to discuss and create menu options for catering orders and events
- In charge of all ordering, inventory control and invoice processing for Pentagon Library and Conference Center
- Oversaw daily operations for Farmer’s Market Café, Conference Center, and catered events
- Responsible for P&L statements, financial decisions, and employee matters
- Served as Liaison between NEXCOM/WHS and Haute Catering
Customer Service Manager
Rayburn House Office Building
10.2014 - 10.2015
- Supervised and coordinated event personnel at the House of Representatives and Offsite locations to ensure superior service at all times
- Responded to and resolved all customer/client issues and problems while always demonstrating and conveying a positive image of the company
- Developed rapport with the client and ensured total and complete customer satisfaction
Supervisor
Pentagon Library and Conference Center
12.2013 - 10.2014
- Backfilled Event Designer role by meeting with walk-in clients to discuss catering, menu options, reviewed room layouts and diagrams
- Handled distribution of catered events to Cart Service and Kitchen Production team in a timely fashion for ordering and planning purposes
- Provided Administrative support to Operations Manager
- Executed opening and closing procedures for the Farmer’s Market Cafe
Concierge
Pentagon Library and Conference Center
11.2012 - 12.2013
- Ensured all concierge activity was maintained and up to date daily
- Managed day to day operations of meetings and events
- Worked with customers upon arrival to ensure customer satisfaction and proper execution of the event
Education
Advanced Studies High School Diploma -
Washington-Lee High School
Arlington, VA01.2010
Skills
- Customer Service
- Operations Management
- Problem-Solving
- Strong Work Ethic
- Highly Adaptable
- Proactive attitude
- HR Support
- Office Administration
- Event Planning
- Attention to Detail
- Organization and Multitasking
- Resourceful Mindset
Volunteer Experience
Padres Latinos
- Active member since June 2023
- Served as Vice President for 2023-2024
- Collaborated with Family Bilingual Specialist and Padres Latinos President to develop agenda and monthly meetings
- Assisted Gunston team, PTA President, and Padres Latinos President to plan, organize, and execute “The World Meets at Gunston” event
Family and Community Engagement (FACE)
- Active Member since August 2023
- Participated in monthly meeting discussions
- Volunteered to help with event setup at Gunston for “Special Education Resource Fair - College Quest”
Parent Teacher Association (PTA)
- Active Member since September 2023
- Participated in monthly meeting discussions
- Volunteered with ticket and snack sales for Basketball Hoops Showdown
- Assisted Gunston team to decorate, set up, and clean up events such as Black History Month Celebration, Teacher Appreciation Week, and 8th grade end of the year events
- Newly appointed as PTA Secretary for 2024-2025 school year
Padres Voluntarios
- Active member since October 2023
- Volunteered once a week to help cut, laminate, and sort school work per teachers’ requests
- Made calls to notify parents of upcoming Padres Latinos events
- Assisted Gunston Activities Coordinator team with yearbook distribution during lunch
Dual-Language Immersion Sub-subcommittee - Arlington Public Schools
- Active Member since April 2024
- Participated in monthly planning meetings
- Served in Immersion 9 Textbook Adoption Committee
References
- Whitney Barrett, whinteyferro@gmail.com, 304-283-9328
- Brannon Burnett, brannon.burnett@apsva.us, 703-927-1004
- Maria Romero, maria.romero2@apsva.us, 571-289-0065
- Gina Mendoza, margennamendoza@gmail.com, 571-275-6150
Timeline
Operations Manager
Main Treasury Building
01.2017 - 08.2019
Administrative Manager
Rayburn House Office Building
11.2016 - 12.2017
Operations Manager
Pentagon Library and Conference Center
11.2015 - 10.2016
Customer Service Manager
Rayburn House Office Building
10.2014 - 10.2015
Supervisor
Pentagon Library and Conference Center
12.2013 - 10.2014
Concierge
Pentagon Library and Conference Center
11.2012 - 12.2013
Advanced Studies High School Diploma -
Washington-Lee High School
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