Heydi Xocoxic
Elk Grove,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Lead Medical Receptionist
Pediatric Wellness Group
06.2019 - Current
- Proficient in Microsoft Office Suite, including Excel and Word for report creation.
- Strong organizational skills, ensuring smooth office operations and project coordination.
- Effective communication and multitasking abilities to support team and meet deadlines.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Liaised with upper management to communicate team progress and address any issues.
- Managed high volume of phone calls and visitor traffic, maintaining professionalism and organization.
- Utilized efficient multi-tasking skills to handle guest check-ins, inquiries, and scheduling appointments.
- Resolved customer issues promptly and effectively, ensuring high levels of guest satisfaction.
- Trained new front desk staff on procedures, customer service, and software systems.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Verified insurance information and collected co-payments, ensuring accuracy and compliance with policies.
SPA RECEPTIONIST/ATTENDANT
Rosewood Hotels and Resorts
10.2016 - 07.2019
- Managed front desk operations, including greeting guests, scheduling appointments, and answering inquiries.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Processed payments and maintained accurate records of transactions and appointments.
- Collaborated with spa team to create a welcoming and professional environment for guests.
CASHIER/CUSTOMER SERVICE
Bed Bath & Beyond
09.2015 - 11.2016
- Managed cashier duties, including processing transactions and providing exceptional customer service.
- Handled customer inquiries and resolved issues in a timely and professional manner.
- Maintained accurate cash drawer and balanced transactions to ensure financial accuracy.
- Demonstrated strong communication skills through interacting with diverse individuals on a daily basis.
TEAM LEADER
Jack in the Box
04.2012 - 10.2016
- Billing
- Microsoft Word
- Microsoft Excel
- Led team of 10+ individuals, effectively delegating tasks and fostering collaboration.
- Trained team members on company protocols and provided ongoing support.
- Successfully met project deadlines and goals, maintaining high team morale.
- Implemented strategies for improved communication and conflict resolution within the team.
Education
High School or Equivalent -
Woodside High School
Skills
- Administrative Assistant
- Receptionist
- HIPAA compliance
- EMR / EHR
- Records maintenance
- Microsoft Outlook
- Office Management
- Typing
- Epic (7 years)
- Bilingual
- Customer service
- Medical terminology
- Appointment scheduling
- Scheduling and calendar management
LANGUAGES
Spanish | Native
English | Native
Timeline
Administrative Assistant/Lead Medical Receptionist
Pediatric Wellness Group
06.2019 - Current
SPA RECEPTIONIST/ATTENDANT
Rosewood Hotels and Resorts
10.2016 - 07.2019
CASHIER/CUSTOMER SERVICE
Bed Bath & Beyond
09.2015 - 11.2016
TEAM LEADER
Jack in the Box
04.2012 - 10.2016
High School or Equivalent -
Woodside High School
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