Heydon Helies
Seminole
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
JD's Restaurant & Lounge
03.2022 - 01.2025
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Joto's Pizza
01.2012 - 03.2022
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
Education
Associate of Science - Business Management
SPC
Seminole, FLSkills
- Customer service
- Money handling
- Team leadership
- Multitasking and organization
- R & M operations
- Inventory management
- Closing oversight
- Hiring and training
- Customer relationship management
Timeline
Assistant Manager
JD's Restaurant & Lounge
03.2022 - 01.2025
Assistant Manager
Joto's Pizza
01.2012 - 03.2022
Associate of Science - Business Management
SPC
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