Heydy Hernandez
Tulare,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Service Professional
Olive Garden
Culver City, CA
06.2008 - 09.2022
- Educated staff on organizational mission and goals to help employees achieve success
- Developed effective improvement plans in alignment with goals and specifications
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Collected, arranged and input information into database system
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Evaluated staff performance and provided coaching to address inefficiencies
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Demonstrated respect, friendliness and willingness to help wherever needed
- Frequently inspected production area to verify proper equipment operation
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
Kitchen Manager
Olive Garden
Culver City, CA
05.2018 - 05.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Managed restaurant marketing, sales building and community involvement
- Developed kitchen staff through training, disciplinary action and performance reviews
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Motivated staff to perform at peak efficiency and quality
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Education
Certification - Medical Billing And Insurance Coding
American Career College of Hair Design
Ontario, CA04-2024
High School Diploma -
Leuzinger High School
06.2007
Expected in 12/2026 -
El Camino College
Skills
- CPT, HCPCS, ICD-10-CM
- Claim and Invoice submission
- Medical Terminology
- Medicare Regulations and Insurance verification
- Record-keeping
- Spanish fluency
- Google Workspace
- MS Office, MS Excel, and MS Word
- Critical Thinking
- Training and Development
- Multitasking Abilities/Time Management
- Teamwork and Collaboration
- Decision-Making
- Attention to Detail
- Good Telephone Etiquette
- Problem-Solving
- Data Entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Kitchen Manager
Olive Garden
05.2018 - 05.2020
Service Professional
Olive Garden
06.2008 - 09.2022
Certification - Medical Billing And Insurance Coding
American Career College of Hair Design
High School Diploma -
Leuzinger High School
Expected in 12/2026 -
El Camino College
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