Heylen Machado
Alexandria,VA
Summary
Dental laboratory professional with track record of producing high-quality dental prosthetics and appliances. Background includes expertise in using specialized equipment and materials to craft and repair dental devices. Known for collaborative spirit and reliability in adapting to evolving lab needs and priorities. Brings strong technical skills and meticulous craftsmanship to every project.
Overview
6
6
years of professional experience
Work History
Dental Lab Assistant
X-Align
01.2022 - Current
- Assisted in the design and modification of custom dental appliances.
- Ensured quality control by conducting thorough inspections of finished products.
- Collaborated with dentists to interpret specifications and address patient needs.
- Aligners
- Design on the computer what each patient needs for the aligners.
- Mastered various dental lab techniques, such as waxing, casting, and finishing procedures.
Medical Assistant/Phlebotomist
Shady Grove Fertility DC
11.2023 - 12.2024
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and maintained examination rooms, ensuring compliance with safety protocols.
- Collected and processed lab samples, adhering to established protocols for accuracy.
- Monitored patient vitals and documented medical histories in electronic health record systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Perform fertility tests on more than 50 patients daily and assist doctors with the procedures
Retail Sales Associate
Home Goods Warehouse
03.2023 - 01.2024
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained organized inventory displays to promote efficient product accessibility.
- Trained new staff on sales techniques and customer service best practices.
- Processed transactions accurately using point-of-sale systems to ensure seamless checkouts.
Dental And Medical Receptionist
De La Vega Medical Center
03.2019 - 09.2020
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verification and eligibility checks for seamless patient intake.
- Maintained accurate electronic health records through diligent data entry and updates.
- Assisted in resolving patient inquiries, improving satisfaction and communication flow.
- Monitored office supplies inventory, ensuring availability of essential materials for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with medical staff to ensure timely processing of referrals and authorizations.
Phlebotomy Technician
Paradise Medical Center
08.2019 - 07.2020
- Collected blood samples from patients using established protocols and techniques.
- Ensured accurate labeling and documentation of specimens for laboratory analysis.
- Maintained compliance with safety and infection control standards during procedures.
- Trained new staff on phlebotomy techniques and patient interaction best practices.
- Collaborated with healthcare teams to optimize patient care and specimen handling processes.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Code and Bill Assistant
Excell Healthcare
08.2019 - 01.2020
- Coordinated patient scheduling to optimize clinic operations and reduce wait times.
- Assisted healthcare providers in managing patient records using electronic health record systems.
- Developed and implemented office procedures to enhance workflow efficiency and accuracy.
- Trained new staff on administrative protocols and patient interaction best practices.
- Call to the Insurance
Waitress
Polo Norte Cuban Restaurant
11.2015 - 09.2019
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow and minimize wait times.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new staff on restaurant policies, menu items, and effective customer interaction techniques.
- Assisted in inventory management, tracking supplies to maintain optimal stock levels for operations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Associate of Applied Science - Nursing
Florida National University
Hialeah, FLAssociate of Science - Nursing
Northern Virginia Community College
Manassas, VANo Degree -
High School Diploma -
Jose Tamer Elias
Cuba03-2011
Timeline
Medical Assistant/Phlebotomist
Shady Grove Fertility DC
11.2023 - 12.2024
Retail Sales Associate
Home Goods Warehouse
03.2023 - 01.2024
Dental Lab Assistant
X-Align
01.2022 - Current
Phlebotomy Technician
Paradise Medical Center
08.2019 - 07.2020
Code and Bill Assistant
Excell Healthcare
08.2019 - 01.2020
Dental And Medical Receptionist
De La Vega Medical Center
03.2019 - 09.2020
Waitress
Polo Norte Cuban Restaurant
11.2015 - 09.2019
Associate of Applied Science - Nursing
Florida National University
Associate of Science - Nursing
Northern Virginia Community College
No Degree -
High School Diploma -
Jose Tamer Elias