Heyliken Ferry
Jacksonville,NC
Summary
Insightful Manager with experience directing and improving operations through effective motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced in solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
12
12
years of professional experience
Work History
Property Manager
L'Abri Management
Downey, CA
04.2019 - 01.2022
- Identified and Monitored progress of construction and maintenance projects for properties and notified senior management of project updates, delays and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Prepared specifications, solicited bid subcontracts for building services.
- Collected security deposits, move in fees for new tenants, direct oversight of monthly collections and maintained high payment rates by building positive relationships with tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Scheduled and maintained oversight for various contractors to complete needed work on vacant and occupied units for timely turnover.
- Recruited new tenants through website advertising, marketing, phone leads and tenant referrals.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Prepared rental agreements, thoroughly explained rental agreement documentation and rules to new move-in tenants.
- Maintained original leases, renewal documents, annual rent raise notifications.
- Distributed and followed up on annual renewal and rent raises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Successfully achieve and maintain 95-100% rate of occupancy.
- Handled tenant communications by quickly responding to any tenant complaints, and requests for maintenance and answering any questions or concerns.
- Kept meticulous records of correspondence between management and tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Medical Billing Specialist
Millenium Healthcare, LLC
San Diego, CA
12.2012 - 06.2016
- Claim follow up for unpaid accounts with Payers and posted status of claims 97% accuracy
- Performed Pre-billing, appeals for MediCal and Private Insurance, and completed TAR submissions.
- Interpreted and reviewed EOBs, requested and compiled medical records with high accuracy and proficiency.
- Trained new employees on software functions of Xifin medical billing procedures and data entry processes.
- Accurately handled data entry for multiple clients into company-based software.
- Increased data-entry productivity by assisting in creating billing methods and processes which improved efficient data collection, accuracy, and effective payment posting methods for procedures.
Document Control Supervisor
Packaging Plus
La Mirada, CA
03.2007 - 07.2007
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Performed coordination of document exchange between departments, contractors, suppliers and customers.
- Provided approved up to date procedure documentation support for over 300 employees.
- Effectively managed due dates and deadlines and worked to submit all documents on time.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Audited medical packaging department on weekly basis for GMP, FDA and ISO compliance and provide trend analysis to management on monthly basis.
Document Control Specialist
Avid Bioservices
Tutin, CA
12.2001 - 01.2007
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Established Standard Operating Procedures related to documentation practices for regulatory compliance.
- Resolved department challenges which affect documentation processes dictated by requirement of FDA, OSHA, EMEA policies and protocols for company personnel.
- Provided excellent customer service to personnel, vendors, regulatory agencies and clients effectively and promptly.
- Effectively corrected, revised and updated processes ad procedures digitally and manually including RMS, IPMS, BPR, SOPs,
- Maintained completed Batch Records, Calibration Records, Environmental Monitoring related data and documentation related to manufacturing, quality control and validation departments.
- Issue, receive and track all manufacturing data from production processes; quality control.
- Conducted GMP training session for employees and Non-English speaking personnel.
- Assisted in compliance inspections by FDA, Health Department, EMEA, OSHA, and other regulatory entities.
- Executed and established new automated filing system and flow for Document Control and Company server and backup files.
- Effectively maintained budget for supplies, software, training seminars for QA/DC Department.
- Scheduled, tracked and maintained personnel training records for 200 plus employees for updated procedures, protocols and mandatory annual trainings.
Education
Associate of Arts - Business Administration And Management
Coastal Carolina Community College
Jacksonville, NCMedical Billing And Coding
Kaplan College
Vista, CA10.2012
Skills
- Financial Reporting
- Monthly Fee and Payment Collection
- Dispute Handling
- Responding to Difficult Customers
- Multitasking and Prioritization
- Microsoft Office, ERP (Oracle), Microsoft SQL, Medi-Soft, Documentum, Xifin, QuickBooks, Rent Manager
- Insurance Claims Processing and payment collection
- Bilingual in Spanish
- Marketing and advertising
- Exceptional oral and written communication skills
- Building operations
- Customer service-focused
- Database Management
- Account management
- Professional telephone demeanor
Timeline
Property Manager
L'Abri Management
04.2019 - 01.2022
Medical Billing Specialist
Millenium Healthcare, LLC
12.2012 - 06.2016
Document Control Supervisor
Packaging Plus
03.2007 - 07.2007
Document Control Specialist
Avid Bioservices
12.2001 - 01.2007
Associate of Arts - Business Administration And Management
Coastal Carolina Community College
Medical Billing And Coding
Kaplan College
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