Heylin Sanchez
Immokalee,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/ CAM Assistant
Ability Management
02.2023 - Current
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams (Board Meetings or Annual Meetings).
- Assisted development and implementation of new administrative procedures.
- Payroll using Excel
- Responding promptly to owner inquiries, phone calls, voicemails, emails, etc.
- Updating Community Fact Sheets Annually
- Responsible for quarterly assessment management and following up on late payments
- Issuing Work Orders including coding and posting invoices for Payment.
- Assisting the Property Manager in daily tasks
- Prepare meeting notices and mailings on a timely basis
Billing Specialist
LHAW, LLC
06.2017 - 06.2022
- Research all information needed to complete billing process
- Schedule peer to peer with physicians
- Prepare and submit billings to insurance companies for office visit and testing
- Inputting payment history, upcoming payment information or other financial data into an individual account
- Make sure all payments are collected and applied properly
- Monitored customer accounts to identify and rectify billing issues.
- Verify correct insurance information and benefits
- Obtain proper CPT codes
Front Office/ Medical Assistant
LHAW, LLC
06.2017 - 06.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
Administrative Assistant
The Quarry
05.2015 - 05.2017
- Maintain organized inner office procedures.
- Providing Welcome Packet with mailbox keys & barcodes, explaining the HOA website, community events, and amenity rules & regulations.
- Update HOA software & gate system with new resident information
- Process maintenance service requests, respond to homeowner questions and concerns.
- Scan and file new resident forms on a shared drive
- Keep Front Desk and reception area in clean, working order.
- Serve as local resource and liaison between residents and HOA.
Education
High School Diploma -
Palmetto Ridge High School
Naples, FL05.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Appointment Scheduling
- Records Management
- Invoice Processing
- Records administration
Timeline
Administrative Assistant/ CAM Assistant
Ability Management
02.2023 - Current
Billing Specialist
LHAW, LLC
06.2017 - 06.2022
Front Office/ Medical Assistant
LHAW, LLC
06.2017 - 06.2022
Administrative Assistant
The Quarry
05.2015 - 05.2017
High School Diploma -
Palmetto Ridge High School
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