Overview
Work History
Education
Skills
Affiliations
Timeline
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Heyward Jones Jr.

Jacksonville,FL

Overview

17
17
years of professional experience

Work History

Amazon Flex Delivery/Driver, Warehouse Orders

Amazon
Jacksonville, FL
12.2023 - Current
  • Ensured precise matching of loaded items with shipping documents.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Maintained adherence to safety procedures for the assigned vehicle's operation, inspection, and maintenance.
  • Loaded, secured, and unloaded cargo safely and efficiently.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Navigated routes with relevant map programs and GPS systems.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Business Founder/Owner

Three Feathers LLC
Jacksonville, Florida
02.2021 - Current
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Established strong relationships with vendors to ensure quality products at competitive prices.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Updated website content regularly according to current trends within target markets.
  • Investigated new technologies that could improve efficiency within the organization.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Implemented search engine optimization techniques on website pages.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Ensured online retailing compliance with relevant laws and regulations.
  • Analyzed website analytics data to identify areas of improvement.
  • Created and maintained product listings on e-commerce websites.
  • Managed and automated orders and invoices utilizing efficient order management and invoicing software.
  • Drove the growth of an online business through effective capital collection, strategic digital setup, and efficient customer interaction management.
  • Handled all aspects of business, including accounting, purchasing and web design.

Credit Analyst

McKesson Corporation
06.2012 - 07.2020
  • Provided recommendations regarding loans applications based on sound credit evaluation principles.
  • Developed relationships with external partners such as creditors, appraisers, title companies, in order to facilitate smooth processing of loan applications.
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Collaborated with other departments within the organization to ensure efficient processing of loan applications.
  • Adhered to applicable laws, regulations and policies governing consumer lending practices.
  • Evaluated the performance of existing customers by analyzing their past repayment behavior, as well as their current account status.
  • Managed workload to meet tight deadlines for credit analysis reports and loan decisioning.
  • Utilized credit scoring models to rank clients based on their credit risk.
  • Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions.
  • Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
  • Reviewed and updated credit and loan files to ensure accuracy and completeness of documentation.
  • Presented key information to upper management and executive team for loan recommendations.
  • Implemented risk assessment tools and techniques to improve the accuracy of credit evaluations.
  • Collaborated with credit association and business representatives to exchange valid credit information.

Credit Risk Analyst

Citibank
03.2009 - 04.2012
  • Demonstrated commitment to proactively and personally interact with internal and external clients, ensuring customer satisfaction.
  • Collected relevant data and applied analytical expertise to accurately evaluate risks.
  • Stay up to date on the most recent credit review procedures.
  • Consistently followed established workflow schedules.
  • Provided feedback on new and helpful processes in team huddles.
  • Work independently or as a team to meet daily goals.

Fraud Analyst

Citibank
04.2007 - 03.2009
  • Answered customer service inbound calls and placed outbound calls for verification
  • Analyzed fraudulent accounts and made risk assessments.
  • Provided technical support in the investigation of suspected fraudulent transactions.
  • Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
  • Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
  • Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
  • Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
  • Provided regular reports on identified trends in fraud cases.
  • Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.

Education

Cyber Security

TripleTen
Online
06-2025

High School Diploma -

Sandalwood High School
Jacksonville, FL
05-2003

Skills

  • Excellent verbal and written communication skills
  • High level analytical and problem-solving skills
  • Proficient in SalesForce, JDE, AS/400, Oracle, Workday
  • Proficient in MS Office
  • Working knowledge/access to Toad
  • Flexible and Adaptable
  • Financial Planning
  • Customer Service
  • Business Administration
  • Quality Assurance
  • Strategic Decision-Making
  • Professional Networking
  • Work Planning and Prioritization
  • Performance Improvement
  • Goal-Oriented
  • Information Verification
  • Account Servicing
  • Client Relationship Management
  • Teamwork and Collaboration
  • Relationship Building

Affiliations

  • Fishing
  • Coaching Softball/Baseball
  • Building Computers
  • Graphic Design
  • Learning New tech software

Timeline

Amazon Flex Delivery/Driver, Warehouse Orders

Amazon
12.2023 - Current

Business Founder/Owner

Three Feathers LLC
02.2021 - Current

Credit Analyst

McKesson Corporation
06.2012 - 07.2020

Credit Risk Analyst

Citibank
03.2009 - 04.2012

Fraud Analyst

Citibank
04.2007 - 03.2009

Cyber Security

TripleTen

High School Diploma -

Sandalwood High School
Heyward Jones Jr.