Ensured precise matching of loaded items with shipping documents.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Maintained adherence to safety procedures for the assigned vehicle's operation, inspection, and maintenance.
Loaded, secured, and unloaded cargo safely and efficiently.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Delivered rush merchandise on tight schedules to meet customer targets.
Notified customers of delays to decrease calls to support.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Handled merchandise in accordance with product handling standards.
Navigated routes with relevant map programs and GPS systems.
Determined optimal routes based on GPS application information and knowledge of local routes.
Business Founder/Owner
Three Feathers LLC
Jacksonville, Florida
02.2021 - Current
Ensured compliance with all local laws and regulations related to the business operations.
Created a customer service policy to ensure customers were satisfied with products or services.
Established strong relationships with vendors to ensure quality products at competitive prices.
Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Updated website content regularly according to current trends within target markets.
Investigated new technologies that could improve efficiency within the organization.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Implemented search engine optimization techniques on website pages.
Monitored competitor activities in order to stay ahead of the competition.
Ensured online retailing compliance with relevant laws and regulations.
Analyzed website analytics data to identify areas of improvement.
Created and maintained product listings on e-commerce websites.
Managed and automated orders and invoices utilizing efficient order management and invoicing software.
Drove the growth of an online business through effective capital collection, strategic digital setup, and efficient customer interaction management.
Handled all aspects of business, including accounting, purchasing and web design.
Credit Analyst
McKesson Corporation
06.2012 - 07.2020
Provided recommendations regarding loans applications based on sound credit evaluation principles.
Developed relationships with external partners such as creditors, appraisers, title companies, in order to facilitate smooth processing of loan applications.
Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
Collaborated with other departments within the organization to ensure efficient processing of loan applications.
Adhered to applicable laws, regulations and policies governing consumer lending practices.
Evaluated the performance of existing customers by analyzing their past repayment behavior, as well as their current account status.
Managed workload to meet tight deadlines for credit analysis reports and loan decisioning.
Utilized credit scoring models to rank clients based on their credit risk.
Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions.
Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
Reviewed and updated credit and loan files to ensure accuracy and completeness of documentation.
Presented key information to upper management and executive team for loan recommendations.
Implemented risk assessment tools and techniques to improve the accuracy of credit evaluations.
Collaborated with credit association and business representatives to exchange valid credit information.
Credit Risk Analyst
Citibank
03.2009 - 04.2012
Demonstrated commitment to proactively and personally interact with internal and external clients, ensuring customer satisfaction.
Collected relevant data and applied analytical expertise to accurately evaluate risks.
Stay up to date on the most recent credit review procedures.
Consistently followed established workflow schedules.
Provided feedback on new and helpful processes in team huddles.
Work independently or as a team to meet daily goals.
Fraud Analyst
Citibank
04.2007 - 03.2009
Answered customer service inbound calls and placed outbound calls for verification
Analyzed fraudulent accounts and made risk assessments.
Provided technical support in the investigation of suspected fraudulent transactions.
Monitored systems logs for unusual behavior that may indicate attempted or successful attempts at unauthorized access.
Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
Provided regular reports on identified trends in fraud cases.
Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.
Education
Cyber Security
TripleTen
Online
06-2025
High School Diploma -
Sandalwood High School
Jacksonville, FL
05-2003
Skills
Excellent verbal and written communication skills
High level analytical and problem-solving skills
Proficient in SalesForce, JDE, AS/400, Oracle, Workday