Hezekiah Charles

Chick-fil-A Restaurants

Katy, Texas

06.2021 - 04.2024

Balanced long-term objectives with short-term actions to drive sales by collaborating with management to develop strategic plans for achieving business goals.
Evaluated individual and team business performance and identified opportunities for improvement, as well as providing feedback and coaching to drive performance improvement.
Demonstrated strong problem-solving skills, by resolving issues efficiently and effectively
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Conducted training sessions to improve employee effectiveness and address areas of weakness.
Implemented quality control measures to uphold company standards and ensure higher efficiency.
Maintained up-to-date knowledge of company products and services.
Coordinated with other departments daily to ensure smooth flow of operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Completed routine maintenance and repair.
Operated equipment and machinery according to safety guidelines.