Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hezekiah Chibesa

Little Elm,TX

Summary

Motivated employee focused on exceling in ones field and bringing customer satisfaction with a proven track record at Stonebriar Country Club and Safe Haven ADT. Expert in customer engagement and complaint resolution. Hardworking Sales/Technician known for high productivity and meeting the company's goals. Demonstrated success in driving revenue growth and enhancing customer service through creative approaches and collaborating thoughts. Specialize in customer relationship, strategic sales planning, and team leadership. Excel in communication, negotiation, and problem-solving to reach sales targets. Always eagar to learn and grow in knowledge, ready for any challenge and help my peers and company grow as well.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender Supervisor

Stonebriar Country Club
Frisco, TX
04.2017 - 10.2024
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved customer complaints in a professional manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.

Sales/Technician

Safe Haven ADT
Kansas City, KS
05.2022 - 11.2023
  • Promoted key products and features to customers to generate interest and drive revenue growth.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Resolved customer complaints regarding sales and service.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Supported sales team members to drive growth and development.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Created reports detailing security incidents and recommended solutions.
  • Tested equipment, connections and signals to verify security system functionality.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Programmed and configured security system components to meet customer requirements.
  • Collaborated closely with sales representatives in order to provide a high level of customer service.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated equipment and machinery according to safety guidelines.
  • Helped customers increase purchasing power through store financing options.
  • Demonstrated knowledge of warranties, extended service contracts, financing options.
  • Maintained accurate inventory records and documents.
  • Completed paperwork accurately for billing purposes.
  • Processed customer payments and updated billing records.
  • Resolved customer account and billing problems.

Education

High School Diploma -

Little Elm High School
Little Elm, TX
06-2013

Skills

  • Assimilative
  • Customer engagement
  • Collaborative mindset
  • Hardworking
  • Team motivation
  • Time management
  • Computer Proficient

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • CPR Certified
  • Security Installer Licenese

Timeline

Sales/Technician

Safe Haven ADT
05.2022 - 11.2023

Bartender Supervisor

Stonebriar Country Club
04.2017 - 10.2024

High School Diploma -

Little Elm High School

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Hezekiah Chibesa