Hezekiah Davis
Forest Park,GA
Summary
A dedicated and results-driven Customer Service professional with a proven track record of delivering exceptional customer experiences. Demonstrated ability to resolve customer inquiries efficiently, build lasting relationships, and exceed service targets. Seeking a position as a Customer Service Representative where my skills in communication, problem-solving, and customer satisfaction can contribute to enhancing customer loyalty and driving business success.
Overview
2
2
years of professional experience
Work History
Customer service representative
Victoria secret
08.2022 - 12.2022
- Successfully answered over 100 calls a day
- Top 3% salesman
- Developed a phenomenal work ethic and patience
- Expanded my vocabulary to efficiently address all customer’s concerns and questions
- Developed a strong relationship/ bond with my workers
- Swiftly, yet strategically dealt with customer complaints, questions, and concerns
- Efficiently led by example and set a standard for the quality of work that was produced on a daily basis
- Strengthened sales by15% within a month of being employed with this employer
- Encouraged competition between employees by giving weekly incentives to boost morale, sales, and output of my team
Senior technician
Valvoline
03.2021 - 11.2021
- Effectively took on a leadership role and supervised 40% of the shop
- Serviced and successfully performed over 100 vehicles Daily
- Developed a strong work ethic and multi useful skills that can be used even without a car present
- Effectively made a positive impact on all the customers and co-workers I dealt with on a daily basis
Education
Bachelor of Science - Computer science, Software engineering
Southern New Hampshire University
Hooksett, NH01.2026
Skills
- Efficient Coding
- Typing (150 WPM)
- Multilingual
- Excellent customer service skills
- Strong fluency abilities
- Efficient problem solver
- Software engineering
- Effective Communication
- Goal oriented
Leadership Experience
Senior Technician, Valvoline, Fayetteville, GA, 03/21, 11/21, Developed a strong relationship/bond with my workers, Swiftly, yet strategically dealt with customer complaints, questions, and concerns, Efficiently led by example and set a standard for the quality of work that was produced on a daily basis, Strengthened sales by 15% within a month of being employed with this employer, Encouraged competition between employees by giving weekly incentives to boost morale, sales, and output of my team
Languages
Spanish
Limited Working
Timeline
Customer service representative
Victoria secret
08.2022 - 12.2022
Senior technician
Valvoline
03.2021 - 11.2021
Bachelor of Science - Computer science, Software engineering
Southern New Hampshire University
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