Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hezekiah Ferris

Henrico,VA

Summary

Proven track record in waste management and customer service, notably with GFL Environmental. Excelled in route planning and health and safety, enhancing operational efficiency by suggesting cost-saving measures. Demonstrated reliability and exceptional teamwork, significantly improving client relations and service quality. Skilled at fostering a clean and safe work environment. Professional waste management worker prepared for this role. Background includes maintaining cleanliness and operational efficiency in urban and rural settings. Known for strong team collaboration and achieving consistent results, adaptable to changing needs. Skills include route planning, safety compliance, and effective communication. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

4
4
years of professional experience

Work History

Trash Collector

GFL Environmental
08.2023 - 08.2024
  • Used hand signals to communicate with other workers or drivers.
  • Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
  • Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
  • Promoted continuous improvement within the organization by suggesting ways to increase efficiency or reduce costs in waste management operations.
  • Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
  • Collected and gathered garbage from buildings, businesses and other facilities [Number] days per week.
  • Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
  • Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
  • Adapted routes based on changing traffic and weather conditions to stay on schedule and maintain efficiency.
  • Maintained a clean work environment, performing regular maintenance on garbage trucks and equipment.
  • Assisted in training new employees, sharing best practices for safe and efficient trash collection techniques.

Cashier

Giant Food Stores
09.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Trash Collector

Shifflett Waste Services
08.2020 - 08.2022
  • Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
  • Worked closely with supervisors to improve route efficiencies and identify best practices.
  • Strengthened relationships with clients by addressing concerns and providing exceptional customer service.
  • Safeguarded public health by properly disposing of hazardous materials according to established guidelines.
  • Minimized wear-and-tear on equipment through careful operation techniques that prioritized longevity and efficiency.
  • Used hand signals to communicate with other workers or drivers.
  • Maintained a clean work environment, performing regular maintenance on garbage trucks and equipment.
  • Managed heavy lifting requirements with proper technique, minimizing risk of injury to self or others during waste removal process.

Education

High School Diploma -

Colonial Forge High School
Stafford, VA
05.2023

Skills

Health and safety awareness

Bin Delivery

Recycling Pickup

Route Planning

Trash Collection

Compactors

Waste disposal

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving abilities

Multitasking

Flexibility

Active Listening

Timeline

Trash Collector

GFL Environmental
08.2023 - 08.2024

Cashier

Giant Food Stores
09.2022 - 09.2023

Trash Collector

Shifflett Waste Services
08.2020 - 08.2022

High School Diploma -

Colonial Forge High School

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Hezekiah Ferris