Hezron Mwangi

Electrical/fiber connection

Santa Rosa,CA

Summary

Dynamic Telecommunications Technician with extensive experience at Dynamo Solution, excelling in fiber optic splicing and network troubleshooting. Proven track record of enhancing customer satisfaction through exceptional service and timely technical support. Committed to continuous learning and delivering optimal performance in telecommunications systems. Strong problem-solving skills and a dedication to safety awareness.

Work History

Telecommunications Technician

Dynamo Solution

Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Responded to service requests during and after business hours.
Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.

Electrician

Self Employed Web

Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Responded to service requests during and after business hours.
Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.

Education

Electrical And Electronics Installation - Electrical Engineering

St Kizito Vocational , Nairobi

11.2017

Electrical installation in low voltage and high voltage installation and maintenance

Skills

Fiber optic splicing
Troubleshooting and resolution
Wireless networking
Network troubleshooting
Installation and maintenance
Troubleshooting systems

Electrical wiring
Troubleshooting and repair
Safety awareness
Configuring equipment
Excellent customer service skills
Customer service and care

Languages

English

Elementary

Swahili

Elementary

Timeline

Telecommunications Technician - Dynamo Solution

Electrician - Self Employed Web

St Kizito Vocational - Electrical And Electronics Installation , Electrical Engineering