Amaya Sondgerath
Seminole,Florida
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Known for exceptional problem-solving abilities and a commitment to safety compliance, ready to contribute to organizational success. Dedicated shift lead with a proven track record in customer service and team leadership. Expertise in process improvement and effective communication drives high satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Shift lead
Hungry Howie’s
Largo, Florida
08.2025 - Current
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
sales associate/ machine equipment driver
Home Depot
Largo, Florida
02.2024 - Current
- Assisted customers in selecting products based on their needs and preferences.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Provided product knowledge and recommendations to help customers make informed decisions.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training new sales associates on store policies and procedures.
- Engaged in promotional activities to highlight new arrivals and special offers.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated various types of heavy machinery for material transport.
- Operated forklifts, backhoes, and other heavy equipment to transport materials around worksite.
- Reported any vehicle malfunctions or accidents immediately to supervisor.
- Provided assistance to co-workers who may be having difficulty operating vehicles or equipment.
- Helped coordinate the movement of heavy machinery between sites by providing directions to drivers.
- Followed instructions given by supervisors or other personnel related to the operation of vehicles or equipment.
- Inspected equipment before use to ensure it is safe for operation in accordance with safety regulations.
- Checked safety devices such as seatbelts, mirrors, and horns on a daily basis.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Loaded and offloaded rocks, debris and other materials from heavy equipment.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Identified potentially hazardous or unacceptable materials at job site and coordinated proper disposal.
- Checked fuel supplies at sites to verify adequate availability.
Manager/closing shift lead
Hungery Howies
Largo, Florida
01.2023 - 01.2024
- Coordinated daily operations to maintain efficiency and workflow standards.
- Trained new employees on company policies and operational procedures.
- Implemented process improvements to enhance productivity and service quality.
- Monitored inventory levels to ensure adequate supplies for operations.
- Assisted in resolving customer inquiries to improve service satisfaction.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed financial reports to assess daily cash flow and discrepancies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Full time sales associate
Brulington
Seminole, Florida
11.2021 - 12.2022
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained store organization and cleanliness, ensuring appealing merchandise displays.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Engaged with customers to build rapport and encourage repeat business interactions.
- Trained new associates on store policies, customer service standards, and operational procedures.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Strawberry Crest
Dover, FL05-2021
Skills
- Customer service
- Cash handling
- Inventory management
- Employee training
- Process improvement
- Relationship building
- Team leadership
- Equipment operation
- Problem solving
- Effective communication
- Time management
- Safety compliance
- Shift leadership
- Daily reporting
- Safety processes and procedures
- Professional appearance
- Sales and upselling
Timeline
Shift lead
Hungry Howie’s
08.2025 - Current
sales associate/ machine equipment driver
Home Depot
02.2024 - Current
Manager/closing shift lead
Hungery Howies
01.2023 - 01.2024
Full time sales associate
Brulington
11.2021 - 12.2022
High School Diploma -
Strawberry Crest