Christina Boateng
Greensboro,NC
Summary
Detail-oriented, organized, and meticulous professional. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Charter Communications
05.2023 - 11.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Inventory Quality Control Specialist
Amazon
04.2021 - 01.2023
- Utilized specialized software tools for accurate tracking and reporting of inventory data, facilitating informed decision-making.
- Resolved customer issues relating to order discrepancies or damages, ensuring a high level of satisfaction with company services.
- Developed internal guidelines for consistent handling and storage procedures that reduced incidents of damage or spoilage.
Human Resources Assistant
Array Behavioral Care
04.2020 - 01.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Sales & Training Manager
Sam's Club
10.2016 - 01.2020
- Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
- Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
- Created opportunities for mentorship between experienced sales professionals and newer hires, promoting knowledge sharing within the team.
Education
Associate of Science - Public Health
Middlesex College
Edison, NJ05-2019
Skills
- Technical troubleshooting
- Customer service expert
- Call center operations
- Computer skills
- Relationship building
- Training and mentoring
- Recordkeeping requirements
- Multitasking
- Effective communication
- Research support
Timeline
Technical Support Representative
Charter Communications
05.2023 - 11.2024
Inventory Quality Control Specialist
Amazon
04.2021 - 01.2023
Human Resources Assistant
Array Behavioral Care
04.2020 - 01.2021
Sales & Training Manager
Sam's Club
10.2016 - 01.2020
Associate of Science - Public Health
Middlesex College
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