Heather Harper
Southgate
Summary
Results-driven retail and operations professional with extensive experience in sales leadership, customer service excellence, and team development. Proven ability to manage daily operations, coach individuals, drive performance metrics, and deliver outstanding customer experiences in fast-paced environments. Known for strong work ethic, adaptability, and a hands-on leadership style. Seeking to contribute to a high-performing retail organization as a Coach or Operations Manager.
Overview
17
17
years of professional experience
Work History
Inside Sales
Best Buy Health
08.2024 - Current
- Delivered high-volume customer support in a fast-paced environment while maintaining strong service quality and professionalism.
- Supported daily operations by assisting customers efficiently, resolving issues, and ensuring a smooth experience from start to finish.
- Consistently met or exceeded performance expectations related to quality, productivity, and customer satisfaction.
- Followed established procedures, policies, and workflows to ensure accuracy and compliance.
- Utilized internal systems and tools to document interactions, track customer needs, and support operational goals.
- Maintained reliability through strong attendance, punctuality, and accountability in a structured work environment.
- Collaborated with team members and leadership to meet department goals and support overall store operations.
- Adapted quickly to changing priorities, workflows, and performance expectations.
Verizon Lead
Verizon/Best Buy
04.2024 - 09.2024
- Led the department to number one sales performance company wide, consistently exceeding mobile device and service plan targets.
- Played a key role in driving increased department revenue of 30% through consultative selling, strong product knowledge, and effective customer engagement.
- Served as a go to resource for peers, assisting with onboarding, product education, and sharing best practices to improve overall team performance.
- Supported daily floor operations by helping coordinate coverage, managing customer flow, and maintaining high service standards.
- Built strong customer relationships through needs based consultations, resulting in increased customer satisfaction, and repeat business.
- Provided coaching and real time support to teammates to improve sales techniques, product knowledge, and customer engagement.
- Collaborated closely with leadership to support department goals, promotions, and performance initiatives.
Product Specialist / Sales
ActionLink Intel / Best Buy
05.2022 - 06.2024
- Delivered in depth product training and technical guidance to customers and team members, ensuring confident purchasing decisions, and strong customer satisfaction.
- Served as a go-to resource for associates, providing onboarding support, coaching, and real-time assistance to improve team performance.
- Supported store leadership by maintaining organization, product readiness, and a positive, customer-focused environment.
- Stayed up to date on product features, promotions, and updates to ensure accurate information and confident customer guidance.
- Maintained strong product knowledge and executed in-store merchandising standards to support smooth operations and customer flow.
- Ranked among the top performing associates nationwide, consistently driving high sales results and customer engagement.
- Increased add-on attachment rates by 35% through consultative selling and needs-based recommendations.
Sales Manager
Precision Painting
07.2012 - 02.2020
- Led day-to-day sales operations, overseeing customer experience, sales activity, and store performance to meet revenue and service goals.
- Drove sales growth by building strong relationships with contractors, DIY customers, and commercial clients through consultative selling.
- Managed inventory levels, product ordering, and merchandising to ensure strong product availability and presentation.
- Provided expert guidance on paint products, coatings, and finishes to help customers select the best solutions for their projects.
- Addressed customer questions and concerns promptly, maintaining high satisfaction, and repeat business.
- Worked directly with vendors and suppliers to stay informed about new products, promotions, and industry trends.
- Monitored sales performance and key metrics to identify opportunities for improvement and increased efficiency.
- Managed residential sales from initial consultation through project completion, including scheduling estimates, assessing the scope of work, presenting service options, and closing sales.
- Maintained strong follow-up with customers to ensure project satisfaction, referrals, and repeat business.
Automotive Sales Consultant
Dick Scott Dodge
04.2009 - 06.2012
- Provided consultative sales support to customers, helping them select vehicles and services that fit their needs.
- Built strong customer relationships through follow-up, service coordination, and clear communication.
- Used CRM systems to manage leads, track customer interactions, and support sales activities.
- Supported dealership operations through coordination with internal teams and outside partners.
Education
Certification -
Google
6 2020
GED -
Ypsilanti Adult Education
YpsilantiSkills
- Customer service and relationship building
- Sales support and consultative selling
- Team collaboration and on-floor leadership
- Product knowledge and merchandising standards
- Inventory awareness and stock management
- Training, coaching, and onboarding support
- Problem resolution and customer issue handling
- Time management in fast-paced retail environments
- Strong communication and interpersonal skills
- adaptability and willingness to learn
- Point of Sale (POS) and retail systems experience
- Maintaining store standards and operational accuracy
Languages
American Sign Language
Native/ Bilingual
Timeline
Inside Sales
Best Buy Health
08.2024 - Current
Verizon Lead
Verizon/Best Buy
04.2024 - 09.2024
Product Specialist / Sales
ActionLink Intel / Best Buy
05.2022 - 06.2024
Sales Manager
Precision Painting
07.2012 - 02.2020
Automotive Sales Consultant
Dick Scott Dodge
04.2009 - 06.2012
Certification -
Google
GED -
Ypsilanti Adult Education