Holly Hankin Barclay
Cincinnati,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Sr. Manager, Chapter Operations and Development
The National Society Of Collegiate Scholars
06.2018 - Current
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Developed proposals and presentations for internal and external audiences.
- Recommended and implemented successful strategies to maximize revenue.
Graduate Teaching Assistant
University Of Louisville
01.2019 - 05.2019
- Checked assignments, proctored tests, and provided grades according to university standards.
- Mentored students through office hours and one-on-one communication.
- Taught research and business college-level courses for 20 students.
- Documented attendance and completed assignments to maintain full class and student records.
- Worked with professor in evaluating student progress, needs, and gains.
Clinical Coordinator and Music Therapist
Sweet Community Services, LLC
12.2016 - 05.2018
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Sales Specialist
Willis Music Company
05.2014 - 12.2016
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
MBA - Business
Purdue University Global
Indianapolis, IN05.2021
Bachelor of Science - Music Therapy
University of Louisville
Louisville, KY12.2016
Skills
- Strategic Planning
- Reporting Oversight
- Cross-Functional Collaboration
- Organizational Improvement
- Process Improvement
- Budgeting and Forecasting
- Operations Management
- Project Management
- Change Management
- Training and Development
- Team Leadership
- Customer Relationship Management
Timeline
Graduate Teaching Assistant
University Of Louisville
01.2019 - 05.2019
Sr. Manager, Chapter Operations and Development
The National Society Of Collegiate Scholars
06.2018 - Current
Clinical Coordinator and Music Therapist
Sweet Community Services, LLC
12.2016 - 05.2018
Sales Specialist
Willis Music Company
05.2014 - 12.2016
MBA - Business
Purdue University Global
Bachelor of Science - Music Therapy
University of Louisville
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