Heather Hensler

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
• Implemented web presence and automated response features still in use.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders, over the phone and in person.
• Communicated with ownership about trends in customer calls to help team efficiency and success.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Assessed cost of goods and developed standardized pricing and regular price increases.
• Conducted interviews with participants to assess employment eligibility.
• Modernized product line by developing new products and updating product designs.
• Personally handled large and custom orders as a liaison with customer, including taking deposits and maintaining a payment schedule.

Accounting Assistant Duties

• Assessed data and information to verify entry, calculation and billing code accuracy.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Receptionist Duties

• Modernized and codified standard operating procedures for the job role.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Communicated with vendors to reconcile invoice payments.

• Quickly moved ranks to become manager in under one year.
• Duties same as listed 2016-2019