Hannah Herz-Khan
Durham
Summary
Dynamic Child Welfare Placement Specialist Supervisor at Children's Home Network with expertise in crisis intervention and multidisciplinary collaboration. Successfully enhanced team performance through comprehensive training and streamlined placement processes, ensuring optimal care for children. Proven ability to integrate mental health expertise and conflict resolution techniques to achieve positive outcomes in challenging environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Child Welfare Placement Specialist Supervisor
Children's Home Network
04.2022 - 02.2025
- Collaborated with case management organizations and child protection investigators to efficiently complete intakes and assess for appropriate licensed care placements.
- Actively participated in staffings as a representative from the placement team, ensuring effective communication and coordination among all parties involved.
- Provided comprehensive training to incumbent employees, enhancing their skills and integrating them into the placement team.
- Engaged in daily collaboration with foster parents, licensing agencies, providers, and other partners to support and streamline the placement process.
- Promoted to Supervisor August, 2024.
Claims Adjuster
Progressive Insurance
Saint Petersburg
10.2021 - 03.2022
- Conducted investigative interviews with the claimant, insured, witnesses, and authorities in a diligent manner to gather accurate and thorough information.
- Completed vehicle inspections, wrote estimates, determined total loss evaluations, and set clear expectations and timelines, ensuring the process was efficient and aligned with customer needs.
- Negotiated the repair process with body shops, maintaining timely communication to avoid delays and support smooth claim resolution.
- Documented information related to the claim and made decisions consistent with claims standards and local laws, demonstrating a diligent approach to compliance and accuracy.
- Evaluated and handled claim payments and resolved claims without payments, applying efficient judgment to expedite fair outcomes.
- Reviewed and determined the validity of any supplement requests, completing the process in a timely and thorough fashion.
Child Welfare Case Manager
Lutheran Services Florida
Largo
10.2019 - 10.2021
- Worked with various individuals and groups within the child welfare system and community to ensure and promote the social, physical, psychological and emotional well-being and safety of the children and families served.
- Maintained case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, mental health services, health and dentistry, developmental services, educational support, permanency and safety.
- Managed cases toward goals recorded in case plans while adhering to Florida Statutes, Administrative Code, written policies and orders of the Dependency Court.
Youth Counselor Supervisor
NFI Massachusetts, Inc
Newton
05.2016 - 09.2019
- Supervised direct care staff operating in a 3:1 ratio residential treatment program for adolescents aged 12-18 with a wide spectrum of mental health issues in an effort to reintegrate back into school, society, and family.
- Supervised direct care staff on and off the floor in supervisions and meetings.
Direct Care Worker
Crossroads House
Portsmouth
05.2014 - 08.2015
- Operated in direct care position at Crossroads House homeless shelter, facilitating resident placement and intakes
Psychology Internship
Mast Way Elementary School
Durham
01.2014 - 05.2014
- Worked with school psychologist, observed learning testing.
- In-Class work with school counsellor teaching behavioural lessons, including solo teaching.
Premedical Internship
Jinnah Postgraduate Medical School and the National Institute
Karachi
11.2013 - 12.2013
- Included rotations in the Gynaecological Ward, Psychiatric Ward, Emergency, Trauma, Out-Patient Department, and Pediatrics.
- Observed surgeries (caesarian sections, hysterectomies etc.), provided medical care (checking dilation, taking blood pressure, measuring heart rate, inserting catheters etc.), assisted with intake interviews in Psychiatric Ward, shadowed out-patient care.
German Teacher
One World Language School
Durham
01.2012 - 01.2013
- Taught Intermediate German weekly to 10-14 year olds.
- Prepared lesson plans, evaluated students, maintained parent-teacher communication.
Education
Master of Arts - Industrial & Organizational Psychology
Harvard University
Cambridge, MA05-2027
Bachelor's - Psychology, Minor Sociology
Concordia University
Montréal, QC05.2019
High School Diploma -
Oyster River High School
Durham, NH06-2014
Some College (No Degree) -
University of New Hampshire
Durham, NH06-2012
Skills
- SPSS and R Studio
- Microsoft Office Suite
- Mental health expertise
- Crisis intervention strategies
- Conflict resolution techniques
- Individualized service planning
- Multidisciplinary collaboration
- Court testimony skills
- Motivational interviewing techniques
- Collaborative problem-solving
- Adaptability and flexibility
Certification
- Certified Child Welfare Case Manager (CCWCM)
- Certified Claims Adjuster
Timeline
Child Welfare Placement Specialist Supervisor
Children's Home Network
04.2022 - 02.2025
Claims Adjuster
Progressive Insurance
10.2021 - 03.2022
Child Welfare Case Manager
Lutheran Services Florida
10.2019 - 10.2021
Youth Counselor Supervisor
NFI Massachusetts, Inc
05.2016 - 09.2019
Direct Care Worker
Crossroads House
05.2014 - 08.2015
Psychology Internship
Mast Way Elementary School
01.2014 - 05.2014
Premedical Internship
Jinnah Postgraduate Medical School and the National Institute
11.2013 - 12.2013
German Teacher
One World Language School
01.2012 - 01.2013
Master of Arts - Industrial & Organizational Psychology
Harvard University
Bachelor's - Psychology, Minor Sociology
Concordia University
High School Diploma -
Oyster River High School
Some College (No Degree) -
University of New Hampshire
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