Sybil Erickson
Aberdeen
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Barista
Daily Perk
01.2017 - 03.2019
- Operated accurate tills.
- Served consitant upbeat & kind customer service.
- Maintaned punctuality & reliability.
- Opened & closed the buisness making sure to always set the next shift up for sucess.
Pharmacy Technician/ Clerk
Raymond Pharmacy
11.2017 - 11.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Handled daily inventory & substituting of products when standard items were unavailable.
- Wrote the clerks schedules to accommodate all employees needs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved customer conflicts due to insurance issues.
DV/SA Advocate
Crisis Support Network
11.2016 - 08.2017
- Handled difficult client situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional client support to high-volume customer base, resolving issues, answering inquiries and providing resource information.
- Developed and maintained strong client relationships by promptly addressing and resolving client crisis.
- Developed and implemented strategies to reduce and prevent family conflict.
- Intervened in crisis situations and comforted children experiencing emergencies and disruptive incidents.
- Maintained detailed case histories, metrics and reports to meet proper standards.
Barista
7th Street Coffee
05.2015 - 11.2016
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Cashier
Mcdonalds
03.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Grays Harbor College
Aberdeen, WA04.2013
Skills
- Opening and Closing Duties
- Cash Handling
- Maintaining customer satisfaction
- Ordering Procedures
- Maintaining punctuality
- Menu Memorization
- Espresso machine operation
Timeline
Pharmacy Technician/ Clerk
Raymond Pharmacy
11.2017 - 11.2018
Barista
Daily Perk
01.2017 - 03.2019
DV/SA Advocate
Crisis Support Network
11.2016 - 08.2017
Barista
7th Street Coffee
05.2015 - 11.2016
Cashier
Mcdonalds
03.2014 - 06.2015
GED -
Grays Harbor College
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