Monica Hatfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Receptionist
The Springs Living
09.2022 - 09.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Oregon House Intern
Representative Daniel Nguyen
02.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Health Benefits Manager
Laporte Insurance Agency
02.2019 - 03.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Sales Consultant Representative
Beaverton Florists
03.2018 - 02.2019
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
Office Support Specialist
LC Staffing
08.2017 - 01.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
Restaurant Hostess
Red Robin
04.2017 - 08.2017
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Senate Intern
Senator Steve Daines
08.2014 - 05.2015
- Enhanced legislative research skills by analyzing and summarizing complex policy issues.
- Assisted constituents with navigating federal agencies, resolving concerns, and improving their understanding of government services.
- Strengthened communication skills by drafting professional letters, press releases, and social media posts for the Senator''s office.
- Increased campaign awareness by developing and distributing marketing materials.
- Assisted in organizing fundraisers for successful campaign financing.
- Conducted research on political issues to support the development of campaign strategies.
Education
Bachelor of Arts - Political Science
Portland State University
Portland, OR06.2024
Skills
- Project Coordination
- Scheduling
- Data Entry
- Project Planning
- Research
- Data Inputting
- Security Awareness
- Documentation and Reporting
- Confidentiality Maintenance
- Problem Solving
- Conflict Resolution
- Microsoft Office Proficiency
Timeline
Oregon House Intern
Representative Daniel Nguyen
02.2023 - 06.2023
Receptionist
The Springs Living
09.2022 - 09.2023
Health Benefits Manager
Laporte Insurance Agency
02.2019 - 03.2020
Sales Consultant Representative
Beaverton Florists
03.2018 - 02.2019
Office Support Specialist
LC Staffing
08.2017 - 01.2018
Restaurant Hostess
Red Robin
04.2017 - 08.2017
Senate Intern
Senator Steve Daines
08.2014 - 05.2015
Bachelor of Arts - Political Science
Portland State University
Similar Profiles
Tracy DarchiniTracy Darchini
Content Director at The Springs LivingContent Director at The Springs Living
Maryssa MillerMaryssa Miller
Resident Services Coordinator at The Springs LivingResident Services Coordinator at The Springs Living
Jessica OeligJessica Oelig
Dining Room Supervisor at The Springs LivingDining Room Supervisor at The Springs Living
Chase PrestonChase Preston
Maintenance Assistant at The Springs LivingMaintenance Assistant at The Springs Living
Diana SencionDiana Sencion
Receptionist at Family Eye CenterReceptionist at Family Eye Center