Chelsea Powell
Collingdale,Pennsylvania
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.Patient-care oriented, bringing forth a compassionate and friendly attitude. Highly organized, and skilled in written and verbal communication. Skilled in overseeing the maintenance and upkeep of small and large facilities, and communicating issues and concerns to the proper people. Friendly, outgoing, and enthusiastic about serving others and working toward the mission of a facility. Organized Patient Service Representative with 6+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Junior Account Manager Support Specialist
UnitedHealthcare Optum
06.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Serve as the primary liaison between Account Managers and other Operational Departments specifically regarding issue resolution, process and order completion.
- Work closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfaction.
- Responsible for maintaining the operational documents LHI uses to conduct business with Veterans Administration. Assist with translating business requirements into technical solutions.
- Assist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements.
- Assist in making decisions based on contract requirements and guidelines. Support ongoing management of operational documents.
- Assist Members of other departments in creation and maintenance of VA Appointment Documents.
Lab Technician
Jefferson Hospital
08.2022 - Current
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Oversaw items in inventory and reordered before supplies diminished.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Prepared blood smears and determined levels of normalcy.
Financial Processor
Vanguard
04.2023 - 08.2023
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Discussed financial options with clients and provided informed suggestions.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
- Accurately processed routine financial transactions such as Divorce/Due to Death/Trust and ESA accounts for customers.
Patient Service Representative/ Billing Specialist
Childrens Hospital Of Philadelphia
01.2019 - 08.2022
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Monitored customer accounts to identify and rectify billing issues.
- 3+ years of experience in a medical billing or insurance business office
- Knowledge of insurance terminology
- Familiarity with CPT/HCPCS
- Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, Outlook)
- Epic Resolute experience
Remote Customer Service Representative
Vanguard
03.2019 - 01.2021
- Followed up with customers to offer additional support and check resolution satisfaction
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Handled customer inquiries, billing questions, payments, and service requests
- Answered 50+ inbound calls each day to handle various concerns, set appointments, and close sales.
Transplant Coordinator
Riddle Hospital
04.2017 - 01.2019
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Assisted physicians with completing medical procedures and treatments.
- Educated patients on preventive healthcare strategies and at-home care.
- Ordered and restocked medical supplies for medical office.
- Paid attention to detail while completing assignments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- 3+ years of experience in a medical billing or insurance business office
- Knowledge of insurance terminology
- Epic Resolute experience
Account Specialist
Vanguard
02.2018 - 01.2019
- Monitored and tracked campaigns to determine effectiveness and future changes.
- Completed routine and complex account updates to resolve problems.
- Evaluated customers' potential needs to make appropriate recommendations.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Analyzed financial data and generated accurate, insightful reports for management.
Billing Specialist
Hahnemann Hospital
02.2018 - 04.2018
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Reconciled accounts receivable to general ledger.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Audited and corrected billing and posting documents for accuracy.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Worked with multiple departments to check proper billing information.
- 3+ years of experience in a medical billing or insurance business office
- Knowledge of insurance terminology
- Familiarity with CPT/HCPCS
- Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, Outlook)
- Epic Resolute experience
Education
Associates of Applied Science -
Art Institute of Philadelphia
Philadelphia, PADiploma -
Parkway Center City High
Philadelphia, PABachelor of Science - Nursing
Neumann University
Aston Mills, PA01.2024
Skills
- Operational Requirements
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Reminder Calls
- Patient Engagement
- Advanced In Microsoft 10
- Advanced In Excel 10
- Advanced in Powerpoint 10
- Insurance Information Collection
- Medical Billing
- Registration and Scheduling
- Patient Needs Assessment and Referral
- Bookkeeping Support
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Administrative and Office Support
- Providing Information and Resources
- MS Office
- Performance Tracking
- Account Planning
- CRM Software
- Financial analysis
Professional References
Shaumae Mcfall (Co-worker at Hahnemann ) 267-283-5245
Angie Wilcox ( Co-worker for Vanguard)267-575-9604
Avari Holden (Supervisor Jefferson Hospital)609-491-5014
Timeline
Junior Account Manager Support Specialist
UnitedHealthcare Optum
06.2023 - Current
Financial Processor
Vanguard
04.2023 - 08.2023
Lab Technician
Jefferson Hospital
08.2022 - Current
Remote Customer Service Representative
Vanguard
03.2019 - 01.2021
Patient Service Representative/ Billing Specialist
Childrens Hospital Of Philadelphia
01.2019 - 08.2022
Billing Specialist
Hahnemann Hospital
02.2018 - 04.2018
Account Specialist
Vanguard
02.2018 - 01.2019
Transplant Coordinator
Riddle Hospital
04.2017 - 01.2019
Associates of Applied Science -
Art Institute of Philadelphia
Diploma -
Parkway Center City High
Bachelor of Science - Nursing
Neumann University
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