Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Hien Bui

Plano,TX

Summary

Dynamic professional with a proven track record at Goldman Sachs, excelling in client communication and project management. Adept at resolving complex issues and enhancing customer satisfaction through proactive problem-solving. Skilled in legal research and analysis, with a strong focus on achieving operational excellence and fostering collaborative team environments.

Overview

14
14
years of professional experience

Work History

Professional Photographer

www.hi3nbui.com
Dallas-Fort Worth Metroplex
01.2020 - Current
  • A passionate and skilled photographer with years of experience working alongside a fashion photographer and art director. Eager to bring creativity and technical expertise to a professional photography role in the creative industry.

Resolution Specialist II

Goldman Sachs
Dallas, United States
06.2021 - 02.2023
  • Client Protocols: Maintain working knowledge of all client-specific protocols.
  • Case Management: Review, investigate, analyze, and follow up on case issues for assigned clients.
  • Provider Communication: Secure timely responses from transportation providers regarding complaints.
  • Resolution Documentation: Prepare resolution letters and follow up with members/beneficiaries as per client contracts.
  • Reporting: Compile daily tasks and build reports for leadership review.
  • Accuracy Assurance: Ensure document accuracy before case deadlines.
  • Cross-Department Support: Assist other departments with operational processes.
  • Issue Triage: Analyze and triage complaints and unusual circumstances, determining appropriate actions.
  • Trend Monitoring: Identify and report trends to leadership for further action.

Branch Ambassador

Capital One
Frisco, United States
05.2016 - 12.2018
  • Customer Service Excellence: Delivered exceptional customer service by promptly addressing challenges and providing tailored banking solutions, ensuring clients felt valued and informed.
  • Sales & Cross-Selling: Actively contributed to sales goals by cross-selling bank products, including accounts, credit cards, and loans, leveraging every customer interaction to enhance branch performance.
  • Operational Oversight: Cross-trained in various roles, including ATM custodian, vault custodian, and Procedure Champion, ensuring compliance with policies and procedures throughout the branch.
  • Client Relationship Management: Strengthened client relationships by collaborating with specialists in lending, insurance, and merchant services, maximizing service depth and retention.
  • Wealth Management Strategies: Developed strategies to enhance client retention and expand the wealth management portfolio through personalized financial counseling.
  • Account Management: Successfully opened 50+ new accounts annually and processed approximately 500 transactions weekly while adhering to established protocols.
  • Auditing & Compliance: Conducted required audits and reconciliations of consignment items and general ledger tickets to ensure accuracy and compliance.
  • Team Collaboration: Fostered a collaborative environment to build a successful branch presence in North Dallas, as reflected in high service excellence ratings from customer surveys.

General Manager

NAIL'S CLUB
Dallas, United States
01.2014 - 05.2016
  • Team Leadership: Managed a team of 20+ employees, effectively addressing their scheduling, training, and operational needs to ensure a cohesive and motivated workforce.
  • Customer Relations: Engaged daily with customers to enhance satisfaction, fostering strong relationships with both prospective and existing clients.
  • Inventory Management: Monitored inventory levels and maintained accurate records of supplies and production to support operational efficiency.
  • Administrative Oversight: Managed payroll and other business-related paperwork, ensuring compliance and accuracy in all financial matters.

Lead Teller / Assistant Manager

Panda Express Guatemala
Plano, United States
01.2011 - 01.2014
  • Team Leadership: Supervised and trained a team of 12 employees, fostering a collaborative environment and promoting staff development.
  • Customer Service: Ensured exceptional customer experiences by addressing inquiries and resolving issues promptly, contributing to high satisfaction ratings.
  • Operational Efficiency: Assisted in daily operations, including inventory management, food safety compliance, and maintaining quality standards.
  • Sales & Marketing: Supported initiatives to drive sales and promote menu items, achieving sales targets and enhancing customer engagement.
  • Administrative Duties: Managed scheduling, payroll, and other administrative tasks, ensuring smooth operational flow and compliance with company policies.

Education

Associate of Science - Criminal Justice

Collin College
01.2016

Skills

  • Legal research and analysis
  • Client communication
  • Project management
  • Studio management
  • Marketing strategies
  • Sales techniques
  • Customer service
  • Proactive approach to problem-solving
  • Detail orientation
  • Social media

Timeline

Resolution Specialist II

Goldman Sachs
06.2021 - 02.2023

Professional Photographer

www.hi3nbui.com
01.2020 - Current

Branch Ambassador

Capital One
05.2016 - 12.2018

General Manager

NAIL'S CLUB
01.2014 - 05.2016

Lead Teller / Assistant Manager

Panda Express Guatemala
01.2011 - 01.2014

Associate of Science - Criminal Justice

Collin College

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