Hiadija Hoyle

• Demonstrates exceptional customer service to foster welcoming and professional environment for patients.
• Uses One Connect (Epic) to maintain electronic patient files, successfully maintaining over 30 patient files.
• Prepares and maintains daily appointment templates and/or patient records in One Connect (Epic).
• Handles and processes complex and varied set of documents and situations.
• Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments.
• Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas.
• Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.
• Updates relevant patient information in order to maintain accurate patient record.
• Responsible for maintaining confidentiality of patient information. Assists in ensuring safe environment for patients, co-workers and visitors..
• Maintain inventory orders to guarantee properly stocked floor

Contract Entry

• Data Entry responsibilities with converting new services, creating new programs, scheduling, and managing accounts
• Developed, updated and organized Evolve databases to handle customer accounts.
• Entered orders into Evolve and PestPac computer database system.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Managed employee pay percentages internally and customer charges

Accounting

• Knowledgeable on how to do adjustments, chargebacks, and refunds
• Released batches from technician’s previous work
• Input payments into software PestPac and Evolve
• Payment Types: cash, checks, lockbox payments, PayPal

Customer Service Representative

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Trained staff on operating procedures and company services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Handled new, potential, and current customers in fast-paced call-center setting in coordination with solid team of over 100 customers.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Possessed effective written and oral communication and people skills in professional manner
• Patrolled checkpoints observed and reported suspicious activities and persons
• Completed daily activity reports, computer logs and answered phone calls.

• Implemented store visual standards resulting in flawless product presentations
• Made recommendations about visual merchandising direction based on layout and needs of the store
• Maintained appropriate levels of products on sales floor by contributing to floor replenishment
• Provided exceptional customer service to every customer
• Executed floor sets for preparation of new products.
• Helped store management meet standards of service and quality in daily operations.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

• Assisted owner with preparation of new business opening
• Outstanding customer service; verbal and written communication skills
• Assisted owner with clients and tax preparations
• Oversaw reception area including greeting visitors and answering phone calls
• Prepared, coordinated, and updated monthly schedules
• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.