HIBA FATIMA
Baltimore,MD
Summary
Diligent and results-oriented professional with a proven track record of excellence in leadership and achieving organizational goals. Known for exceptional work ethic, dedication, and a strong commitment to excellence. Seeking a powerful position where I can leverage High skills and experience to drive growth and make a significant impact on the success of an organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Auto Musketeers
04.2022 - 02.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
Cosmetic Beauty Advisor
Sephora
11.2021 - 03.2022
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Welcoming environment for our customers by listening to and embracing their unique needs
- Help make a beautiful first impression by keeping the store sparkling and stocked
- Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for an entire shift, work in a fragrance-filled environment & handle and apply cosmetics products to clients-with or without accommodation.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
General Manager
Subway
02.2021 - 08.2021
- Provided strategic leadership and direction for the company, overseeing all operational activities and ensuring alignment with corporate objectives.
Implemented cost-effective measures that resulted in a 15% reduction in operational expenses while maintaining high-quality standards. - Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Led a team of 5 employees, fostering a collaborative and performance-driven work culture that led to improved employee retention and productivity.
- Implemented operational improvements and streamlined processes, leading to increased efficiency and a 25% improvement in overall productivity.
- Oversaw the development and implementation of training programs to enhance employee skills, resulting in an improvement in the overall customer service experience. Collaborated with cross-functional teams to ensure successful execution of marketing campaigns, product launches, and other strategic initiatives
Education
ASIAN INSTITUTE OF FASHION DESIGNING
Skills
- Payment Processing
- Reliable and Responsible
- Shipment Procedures
- Fitting Room Oversight
- Credits and Refunds
- Staff Supervision
- Product Scanning
- Customer Transactions
- Cash Register Operations
- Price Identification
- Inventory Stocking
- Cash Handling
- Pricing and Markdowns
- Honest and Ethical
- Customer Relations
- Detail-Oriented
- Problem Solving
- Product Location
- Creative Thinking
- Team Leadership
- Total Sales Reconciliation
- Adaptable and Flexible
- Relationship Building
- Customer Engagement
- Team Collaboration
- Customer Relationship Management
- Client Engagement
- Complaint Handling
- Customer Needs Assessment
- Marketing
- Team training and development
- Satisfaction monitoring
- Payment management
- Technical Support
- Company policy adherence
- Customer Service
- Understanding Customer Needs
- Brand representation
- Calm and Professional Under Pressure
- Product Knowledge
- Order Processing
- Calm Under Pressure
- Order Fulfillment
- Following scripts
- Service Upselling
- Database Management
- Data Management
- Process Improvement
- Money handling abilities
Websites
References
Syed Ali, Owner, Auto Musketeers, (240)490-6595
Timeline
Customer Service Executive
Auto Musketeers
04.2022 - 02.2024
Cosmetic Beauty Advisor
Sephora
11.2021 - 03.2022
General Manager
Subway
02.2021 - 08.2021
ASIAN INSTITUTE OF FASHION DESIGNING
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