Hiba Itani
Orlando,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Ambassador/Language Translator
MCO Airport
04.2023 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Meet and greet thousands of domestic and multinational passengers/ customers at the information booths in terminals and the airside.
- Provide passengers with details regarding the airline's office check in, airlines luggage carousel/ baggage claim, transportation, TSA pre check, Clear, Reserved, lost and found items and inquiries, other information as the available restaurants, shops, lounges, and the facilities of the Airport.
- Interpreted conversations between foreign language-speaking clients and others.
- Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours.
Senior Specialist, Operations Department
Trustco Bank
04.2022 - 04.2023
- Review, process/ post the transactions via branches and mobiles on daily basis.
- Review/ verify New accounts verification, Accounts status changes reports, CD Renewals, interest Adjustments, Checking accounts interest adjustments, Escalate doubtful transactions to supervisor/ manager.
- Review the transactions against the bank's systems to ensure accuracy of details prior to processing.
- Communicate with the branches'/departments' personnel via email and answer the branches'/ departments' inquiries
- Review Account Processing.
- Retain copies of transactions processed.
- Keep abreast of the updated regulations and the bank manuals/policies.
- Updated existing processes and manuals.
- Train the new staff on processes and the systems.
- Navigate various banking systems as required by Management.
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Offered coaching and resources to help program participants maintain progress and achieve goals.
- Communicate with the branches'/departments' personnel via email and answer the branches'/ departments' inquiries. for management review.
Assistant Manager-Purchasing/Inside Sales Coordinator
Commerce International Inc
07.2021 - 02.2022
- Maintain customers' accounts and orders, process new purchasing orders, prepare invoices.
- Place purchase orders with vendors and follow up until receiving shipments.
- Process credit card transactions on QuickBooks, filing, answer incoming calls and outgoing calls, prepare excel sheets and QB reports as required, and other duties as required by Management.
- Reviewed Accounts Receivable report of aging customers and followed up with customers until paid by checks/ credit cards.
- Performed other administrative assistant duties as required.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Sales Associate/ Customer Service
The Home Depot
09.2020 - 07.2021
- Answer customers' calls and inquiries.
- Meet, greet and provide fast, friendly service to customers to assess their needs and provide the right products/ service to complete projects.
- Learn about various products using the organizations tools, safety policies and standards, completing specified safety training, to sell customers an entire project.
- Use a computer system, FIRST phone and the organization application on cellular phones.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Business Management
Southeastern University
Lakeland, FLSkills
- Microsoft office
- Auditing
- Compliance/ Risk Management
- Cash Handling
- Feedback Analysis
- Sales expertise
- Staff Management
- Account Management
- Sales proficiency
- Budgeting and reporting
- Customer Relations
- Systems: QuickBooks system, Nautilus, Fiserv, Vision Archive, SAS
Certification
- Member of Association of Certified Fraud Examiners - ACFE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Ambassador/Language Translator
MCO Airport
04.2023 - Current
Senior Specialist, Operations Department
Trustco Bank
04.2022 - 04.2023
Assistant Manager-Purchasing/Inside Sales Coordinator
Commerce International Inc
07.2021 - 02.2022
Sales Associate/ Customer Service
The Home Depot
09.2020 - 07.2021
Bachelor of Arts - Business Management
Southeastern University
- Member of Association of Certified Fraud Examiners - ACFE
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