Hibah Ali
Decatur,GA
Summary
Dedicated and organized hospitality professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Hyatt House Perimeter
10.2023 - Current
- Leading a team of xxx with a focus of implementing and maintaining high touch guest experiences
- Promoting teamwork and maintaining high employee morale by recognizing and celebrating associate success
- Assign specific duties to staff for efficient operation of the department
- Training new associates and cross-training existing associates
- Interviewing, hiring and onboarding new guest agents
- Managing staff responses to emergencies
- Monitoring daily status of rooms, rates, discount rates and packages by maintaining a current list of available rooms and coordinating rooms blocking
- Monitoring VIP arrivals.
Warehouse Manager
Remedy By Ari
08.2022 - Current
- Supported product launch of new cosmetics line
- Developed and Implemented procedures to ensure consistent messaging to prospective and existing customers
- Contributed to the development of the social media strategy
- Executes the promotion schedule to optimize growth and profitability
- Hired and trained marketing assistants
- Managed marketing assistants – including all projects and assignments completed to meet and exceed brand standards.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
Travel Counselor
American Express
08.2022 - 06.2023
- Established relationships with local businesses such as restaurants or hotels to negotiate discounts for customers
- Assisted travelers at airports by providing directions or arranging transport services
- Organized promotional events such as conferences or seminars related to tourism industry
- Provided travelers with detailed information about destinations, travel regulations, and visa requirements
- Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back. Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect.
Night Auditor/Front Desk Agent
Hilton Garden Inn Atlanta Northpoint
09.2020 - 09.2022
- Applying outstanding client facing skills to ensure that Hilton guests experience consistent and favorable stays
- Relying on problem-solving skills, research skills, and quick thinking to guide customers through challenging situations.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Administered employee time records ensuring compliance with company policy.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Processed guest check-outs, including payment processing and providing receipts.
Night Auditor/Front Desk Agent
Hyatt Place Greensboro/Downtown
08.2019 - 04.2020
- Managing the operation of the hotel overnight
- Accurately balancing and auditing the hotel's income and expenses for a 24-hour period Utilizing problem-solving skills for the purpose of maintaining the daily flow of office work, answering questions, and resolving issues
- Ensuring proper room and miscellaneous postings
- Securing credit for customers
- Supporting the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Night Auditor/Front Desk Agent/Sales Assistant
Hyatt House Charlotte/Center City
02.2018 - 08.2019
- Promoted to Night Auditor
- Serving on the Front Office Team to provide services for guests to contribute to an overall exceptional experience from check-in through check-out
- Earned numerous high marks from guests for high quality customer service
- Maintain banquet and meeting rooms through a preventative maintenance program.
Education
North Carolina Agriculture & Technical State University
08.2019
Central Piedmont Community College
06.2019
Skills
- Strong verbal and written skills
- Efficiently managing multiple projects simultaneously
- Quickly reviewing and assessing situations
- Microsoft Excel
- Data Entry
- Production
- Process Improvement
- Customer Retention
- Organizational Management
Timeline
Operations Manager
Hyatt House Perimeter
10.2023 - Current
Warehouse Manager
Remedy By Ari
08.2022 - Current
Travel Counselor
American Express
08.2022 - 06.2023
Night Auditor/Front Desk Agent
Hilton Garden Inn Atlanta Northpoint
09.2020 - 09.2022
Night Auditor/Front Desk Agent
Hyatt Place Greensboro/Downtown
08.2019 - 04.2020
Night Auditor/Front Desk Agent/Sales Assistant
Hyatt House Charlotte/Center City
02.2018 - 08.2019
North Carolina Agriculture & Technical State University
Central Piedmont Community College
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