Hibaq Yusuf
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Rimland Services
05.2022 - Current
Direct Support Professional
Rimland Services
02.2018 - 06.2019
- Assisted intellectually and developmentally disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Notre Dame AmeriCorps Volunteer
Sarah's Circle
09.2016 - 07.2017
- Welcomed clients and addressed immediate needs such as food, clothing, and medical attention.
- Monitored program entrance, answered phone, and responded to requests within a reasonable time frame.
- Interacted with clients in distress and assisted with de-escalation within the program space.
- Provided copies of client's rights and responsibilities.
- Monitored clients computer usage, organized and distributed mail to clients.
- Provided hygiene items and assisted clients with laundry.
- Welcomed volunteers to the program, shared information about services and provided guidance as needed.
Youth and Family Specialist
Spurwink Services
02.2016 - 08.2016
- Provided in home patient care for intellectually and developmentally disabled clients.
- Transported client to doctor's appointment.
- Administered medication to client as listed in the instructions.
- Assisted client with bathing, grooming, and daily activities.
- Transported client to home visit and community outings.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Documented client progress and activities in accordance with agency policies and procedures.
USM work study- Multicultural Center
University of Southern Maine
05.2015 - 12.2015
- Welcomed students to the program.
- Provided program information and events that focused on career development and academic support.
- Created and supported programs that discussed racial and ethnic disparities in education.
- Developed and implemented strategies to improve student engagement and retention.
- Assisted in planning and running special events such as orientations, conferences and fundraisers.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Direct Support Professional
Support Solutions
07.2014 - 08.2015
- Provided in home patient care for intellectually and developmentally disabled clients.
- Administered medication per instructions.
- Documented client behavior and assisted with treatment plan.
- Assisted with clients' personal hygiene, as well as cooking and daily chores.
- Transported client to community outing and kept them in a safe environment.
- Monitored clients' overall health and well-being and noted significant changes.
Direct Support Professional
JFM Homes
08.2011 - 04.2012
- Provided in home patient care for intellectually and developmentally disabled clients.
- Administered medication per instruction and documented client behavior.
- Assisted with treatment plan and transported client to and from medical appointments with safety and efficiency.
- Assisted client with personal hygiene, cooking and daily chores.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Service Representative
ACS
08.2009 - 01.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Master of Arts - Public Health
Loyola University
Chicago, IL12.2020
Bachelor of Arts - Natural And Applied Science
University of Southern Maine
Lewiston, ME12.2015
Skills
- Excellent communication skills
- Compassion and the ability to empathize
- Patience and resilience
- Harm Reduction-Informed Care
- Trauma-Informed Care
- Behavioral Management
- Crisis Management
Timeline
Direct Support Professional
Rimland Services
05.2022 - Current
Direct Support Professional
Rimland Services
02.2018 - 06.2019
Notre Dame AmeriCorps Volunteer
Sarah's Circle
09.2016 - 07.2017
Youth and Family Specialist
Spurwink Services
02.2016 - 08.2016
USM work study- Multicultural Center
University of Southern Maine
05.2015 - 12.2015
Direct Support Professional
Support Solutions
07.2014 - 08.2015
Direct Support Professional
JFM Homes
08.2011 - 04.2012
Customer Service Representative
ACS
08.2009 - 01.2010
Master of Arts - Public Health
Loyola University
Bachelor of Arts - Natural And Applied Science
University of Southern Maine
Similar Profiles
Keeonna SmithKeeonna Smith
Direct Support Professional Supervisor at Rimland ServicesDirect Support Professional Supervisor at Rimland Services
Yolanda RiceYolanda Rice
Direct Support Professional at Rimland ServicesDirect Support Professional at Rimland Services
Mohamed MustafeMohamed Mustafe
DSP Direct Support Professional at Rimland Services Adult Day Care CenterDSP Direct Support Professional at Rimland Services Adult Day Care Center
Kiarra ReedKiarra Reed
Direct Support Professional /Senior Direct Support Professional at Emmaus HomesDirect Support Professional /Senior Direct Support Professional at Emmaus Homes
Michalia LewisMichalia Lewis
Direct Support Professional/ Med support at The Arc Mid-HudsonDirect Support Professional/ Med support at The Arc Mid-Hudson