Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hibby Moflhi

Albany,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Spectrum
08.2022 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.

Special Education Teacher

Masjid As-Salam
10.2017 - 04.2023
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
  • Taught students across multiple classifications and degrees of special needs.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Led activities that developed students' physical, emotional, and social growth.

Teacher

Practice Makes Perfect
10.2017 - 06.2022
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Increased parental involvement in students' education by organizing regular communication and events.

Education

High School Diploma -

Albany Leadership Charter School
Albany, NY
06-2022

Skills

  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Appointment scheduling
  • Team development
  • Technical support
  • Coordination
  • Sales expertise
  • Assertiveness
  • Student engagement
  • Behavior management
  • Parent-teacher communication
  • Positive role model and mentor
  • Growth mindset
  • Public speaking
  • Curriculum implementation
  • Group instruction
  • Cooperative learning experience
  • Community involvement

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Spectrum
08.2022 - 02.2024

Special Education Teacher

Masjid As-Salam
10.2017 - 04.2023

Teacher

Practice Makes Perfect
10.2017 - 06.2022

High School Diploma -

Albany Leadership Charter School

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