Hicham Chenini
Annandale,VA
Summary
Enthusiastic customer service representative adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
Overview
19
19
years of professional experience
Work History
Marketing Manager
Grove Dental Clinic
Falls Church, VA
12.2022 - 01.2023
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed marketing plans and policies and eliminated any planning problems of processes so that sound plans and policies may be formulated.
- Delved into direct marketing, content marketing, and multimedia marketing.
Head Bartender
MIG Bar
Washington, DC
06.2013 - 08.2017
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Increased sales by 10%
- In charge of overall bar area.
- Scheduled other bartenders and supervised them as well.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Ordered supplies and alcohol.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Head Waiter/Manager, Head Waiter
Luna Gill & Dinner
Washington, DC
06.2004 - 06.2012
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Food service duties included interacting with customers, answering questions, informing patrons of special menu items and keeping dining area clean and organized.
- Responsible for managing and organizing daily restaurant operations with goals of controlling costs and providing high quality experience to customers.
- Areas of operation range from personnel management to cooks, waiting staff coordination, inventory management, ordering dining room supplies, and scheduling waiting staff.
- Hired and trained staff following company policies, and engaged customers in their dining experience and assisted them about any concerns or problems.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH11.2017
Skills
- Customer Service
- Customer Rapport-Building
- Administration
- Organization
- Time management
- Multi-tasking
- Communication
- Teamwork
- Critical thinking
- Problem solving
- MS Office
- Marketing
Soccer athlete
I play soccer in the community and I follow it a lot. To the point where I can be a pundit to analyze matches and players. My goal is to coach kids; that way I can pass down my knowledge and experience.
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Marketing Manager
Grove Dental Clinic
12.2022 - 01.2023
Head Bartender
MIG Bar
06.2013 - 08.2017
Head Waiter/Manager, Head Waiter
Luna Gill & Dinner
06.2004 - 06.2012
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Similar Profiles
Pabitra Mishra PokhrelPabitra Mishra Pokhrel
Volunteer (student Placement) at Wattle Grove Primary School Dental ClinicVolunteer (student Placement) at Wattle Grove Primary School Dental Clinic
Shaun PRATHEEKSHA KOCHUMONShaun PRATHEEKSHA KOCHUMON
Receptionist and Administrative Assistant at Darwin Dental Clinic (DDC) and Palmerston Dental Clinic (PDC) DoHReceptionist and Administrative Assistant at Darwin Dental Clinic (DDC) and Palmerston Dental Clinic (PDC) DoH
Doaa ElshounyDoaa Elshouny
Dental Associate at Radius Dental Clinic ( U Of A Dental Clinic )Dental Associate at Radius Dental Clinic ( U Of A Dental Clinic )