HICHAM MIALED
Aurora,CO
Summary
Master’s educated IT management professional with extensive experience providing technical leadership and direction to drive the achievement of key organizational IT-related goals and objectives. Skilled at implementing enterprise-wide strategy and technical solutions that leads to the development of a stable technical environment, promoting increases in operational efficiency and system effectiveness. Able to develop teams capable of performing at high levels in challenging situations in fast-paced environment. Proven strength building strong, long-term relationships with both internal and external stakeholders to drive the success of projects and the implementation of technical solutions. Recognized for the delivery of exceptional results while leading in fast-paced, highly dynamic technical business environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Engineer
Insight Global/Lumen
03.2023 - 11.2023
- Strong knowledge of switching /routing technologies.
- Develop and implement MOPS to support necessary changes to core network
- Experience with network design, network architecture, protocols, and network topology.
- Advanced knowledge in network design, network architecture, protocols, and network topology.
- IPv6/IPv4 address
- Strong Knowledge of Protocols: MPLS, BGP, OSPF, DHCP, DNS, NAT, IPsec, HSRP, VRRP, QOS
- Access point installation and testing
- Implementation of Cisco ISE
- Strong network troubleshooting skills
ETHERNET ENGINEER MANAGER
Zayo
01.2021 - 01.2022
- Oversee multiple optimization projects.
- Oversee the daily activities of workload and performs direct supervision of team members, including performance reviews, career development, and staffing.
- Coach and mentor a team of engineers to drive efficiency and effectiveness.
- Develop new processes with coordination of others team to streamline the workflow of my team.
- Create new KPI to increase productivity and meet the projects objectives.
- Provide guidance and support to the team to achieve its goals.
- Oversee ISP operations and Circuits Design on new Data Center.
- Provide support and guidance to staff to ensure timely delivery of quality customer services.
- Oversee data-migration projects to new Data Center.
- Collaborate with OSP for fiber delivery to Data Center.
- Oversee the installation of racks, risers, patch panels and equipments in Data Center
- Coordinate hot-cut with Service Delivery team to migrate customers' circuits to new DC.
Lead/ Network Engineer
Level3/ CenturyLink
01.2013 - 01.2021
- Consistently met project deadlines, effectively managing resources and prioritizing tasks based on urgency and importance.
- Led team comprised of technicians, providing proactive coaching and training to drive increases in both individual and team performance.
- Proactively and consistently supported all efforts to simplify and enhance customer experience.
- Lead a team comprised of technicians, providing proactive coaching and training to drive increases in both individual and team performance.
- Provide support and guidance to staff to ensure timely delivery of quality customer services.
- Assist in goal setting, skill development and performance reviews.
- Proactively and consistently support all efforts to simplify and enhance the customer experience.
- Work with customer to design network topology/architecture to address customer needs.
- Manage Continual Service Improvement through detailed operations reviews.
- Strong knowledge of LAN/WAN Technologies.
- SD-WAN (Versa Networks) implementation (configuration and troubleshooting).
- Build customer profile on firewall (Fortinet) and troubleshoot any issues during the activation.
- Managed a wide range of both small, medium and large-scale projects successfully from inception through to completion.
- AWS Configuration and Testing.
- Design customers' circuits to the AWS Cloud.
- Troubleshoot connection to the AWS cloud.
Network Engineer
TW Telecom
01.2011 - 01.2013
- Efficiently addressed escalated issues resolving in a timely manner any interruptions of customer services therefore maintaining a high level of customer satisfaction and loyalty.
- Led in terms of the provisioning and configuration of both Layer 2 and 3 network equipment based on customer specifications.
- Worked to resolved escalated issues to resolve interruption of customer services in a timely manner to maintain their level of satisfaction and loyalty.
- Completed tests of new product and circuits, working to ensure proper functionality as needed.
- Assist customer troubleshooting all the network issues and provide resolutions
- Utilized in-depth knowledge of the network to effectively troubleshoot network problems with customer during turn-up and activation, ensuring that all designs and configurations match the customer needs
- Utilized in-depth knowledge of the network to effectively troubleshoot network problems with customers during turn-up and activation, ensuring that all designs and configurations match the clients' needs.
Education
Master of Business Administration - IT Track
University of Colorado At Denver
Denver, COBachelor of Science - Telecommunications
State University of New York Polytechnic Institute
Utica, NYCertification
- Project Management Professional (PMP)
- A+, IT Technician Security+
- Juniper Networks Certified Internet Specialist (JNCIS)
- Cisco Certified Network Professional (CCNP - - Routing and Switching)
- MEF-CECP, PMP, ITIL
Timeline
Network Engineer
Insight Global/Lumen
03.2023 - 11.2023
ETHERNET ENGINEER MANAGER
Zayo
01.2021 - 01.2022
Lead/ Network Engineer
Level3/ CenturyLink
01.2013 - 01.2021
Network Engineer
TW Telecom
01.2011 - 01.2013
Master of Business Administration - IT Track
University of Colorado At Denver
Bachelor of Science - Telecommunications
State University of New York Polytechnic Institute
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