Hidaya Mohammed
Ypsilanti,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and staff management, notably at Sparrs Florist and GreenHouse. Excelled in organization and multitasking, significantly enhancing operational efficiency and customer satisfaction.
Demonstrated expertise in money handling and staff supervision, with a proven track record of resolving customer issues effectively and boosting team performance.
Hands on learner with fast paste. I can manage running a full team, work on the floor, deal with customers in person or over the phone. Also good at using computer and learning a new system fast. Taking orders, filing it and ticking items for the week coming up.
Overview
1
1
year of professional experience
Work History
Manager's Assistant
Sparrs Florist and GreenHouse
02.2024 - 06.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Helped out on the floor with sales, customer service and dealing with customer calls with online orders and delivers.
Receptionist
54th Group LLC
01.2023 - 01.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Certificate in Business Sales And Marketing - Business
WCC
Ann Arbor, MI06-2012
Skills
- Customer service
- Organization skills
- Money handling
- Telephone skills
- Staff supervision
- Customer/Client relations
- Staff management
- Multitasking and prioritization
- Decision-making
- Reception desk management
Timeline
Manager's Assistant
Sparrs Florist and GreenHouse
02.2024 - 06.2024
Receptionist
54th Group LLC
01.2023 - 01.2024
Certificate in Business Sales And Marketing - Business
WCC
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